Senior Engineering Manager
Senior Engineering Manager
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
As a Senior Software Development Manager in the Customer Support Technology team you will lead critical engineering initiatives that power eBays global customer service experience. You will drive the design development and operational excellence of systems that enable efficient intelligent and personalized support across both digital self-service and especially in agent-assisted channels.
This position is based in Bengaluru India and will require active collaboration with global teams across North America Europe and APAC. Success requires a readiness to work across time zones and occasionally modify working hours to align with customers from different regions.
Youll lead the creation and integration of scalable platforms that improve customer outcomes and support agent productivitywhile developing a world-class engineering team focused on innovation reliability and measurable impact.
It is expected that the candidate will have solid understanding of computer science fundamentals especially on SDLC in distributed applications. Its essential that you will have strong software development experiences with SOA SOAP web services Restful APIs and messaging solutions. This position would be a best fit for someone who has been a technical lead in the past in the development of complex distributed systems. You are expected to be self-motivated produce high quality work and have strong communication skills in addition to being comfortable working in a matrix-ed environment collaborating across globally distributed teams.
Key Responsibilities:
Lead the design development and end-to-end ownership of scalable APIs internal frameworks batch processing programs and email systems that power customer support actions automate workflows enable case resolution and deliver personalized timely and compliant customer communications.
Build manage and scale a high-performing globally distributed engineering team fostering a culture of technical excellence collaboration inclusion and continuous learning.
Provide strong technical and people leadership guiding system architecture implementation and career development for team members.
Drive seamless integration with world-class customer support platforms and tools enabling robust workflows and extending internal capabilities with best-in-class SaaS solutions.
Champion the adoption of AI and intelligent tooling to enhance developer productivity improve code quality and automate testing monitoring and deployment processes.
Lead Agile software development practices driving iteration velocity and alignment with evolving business goals.
Establish and evolve DevOps practices including CI/CD automation observability reliability engineering and infrastructure management.
Work closely with customers across Product Design Support Operations and Infrastructure to align engineering priorities with strategic customer support objectives.
Ensure all systems are secure resilient and scalable with proactive monitoring incident management and high availability.
Influence the long-term technical vision and roadmap for customer support technologies contributing to platform strategy and innovation.
What will you bring
Bachelors or Masters degree in Computer Science or a related field with a minimum of 12 years of software development experience including 6 years in engineering leadership and team management. Equivalent experience accepted.
A proven track record of building and scaling world-class engineering teams with a strong emphasis on attracting top talent mentorship team engagement and technical excellence.
Demonstrated success in leading globally distributed high-impact teams that deliver complex backend systems and integrations.
Deep experience with enterprise-scale customer support tools and platforms
Technical expertise in Java Python Spring Boot distributed systems architecture data processing and messaging technologies such as Kafka and Flink.
Strong hands-on experience with Agile methodologies and DevOps including CI/CD pipelines containerization (Docker/Kubernetes) infrastructure as code and monitoring systems.
Passion for incorporating AI-assisted development tools and frameworks to accelerate delivery ensure code quality and optimize engineering workflows.
Strong critical thinking and effective communication skills with the ability to influence collaborators coordinate cross-functional teams and translate business needs into scalable solutions.
A customer-focused approach driven by the goal of transforming support experiences through technology that is fast reliable and human-centered.
Willingness to collaborate across global time zones with flexibility to adjust working hours as needed to support cross-regional communication and decision-making.
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.
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Required Experience:
Manager
Employment Type
Full-Time
