Scrum Master

Important Information:

• Years of Experience: 10 years in IT including 6 years as Scrum Master / Agile Coach

• Job Mode: Full-time

• Work Mode: Remote

Job Summary:
We are seeking an experienced Scrum Master to lead and coach distributed Agile teams across nearshore and global delivery models. The successful candidate will enable high-performing teams drive Agile maturity and foster strong collaboration with product owners stakeholders and engineering leadership. This role requires excellent facilitation skills deep Agile knowledge and the ability to navigate cross-cultural and cross-time zone collaboration.

Responsibilities and Duties:

• Serve as a servant-leader and Agile coach for multiple Scrum teams.

• Facilitate core Scrum ceremonies: Sprint Planning Daily Stand-ups Sprint Reviews Retrospectives and Backlog Refinement.

• Partner with Product Owners to maintain prioritized business-aligned backlogs.

• Proactively identify and remove impediments escalating when needed.

• Drive continuous improvement efforts to optimize productivity delivery predictability and quality.

• Promote collaboration accountability and transparency across distributed teams.

• Support adoption of scaled Agile frameworks (SAFe LeSS or equivalent) as required.

• Track analyze and communicate key team performance metrics (velocity throughput burndown cycle time).

• Mentor junior Scrum Masters and Agile champions within nearshore delivery centers.

• Act as a cultural and operational bridge between nearshore teams and global client stakeholders.

Qualifications and Skills:

• 10 years in the IT industry with 6 years as a Scrum Master or Agile Coach.

• Strong understanding of Agile frameworks (Scrum Kanban SAFe).

• Proven success working with distributed nearshore/offshore teams for US/European clients.

• Ability to influence without authority and build trust with senior stakeholders.

• Hands-on experience with Agile project management tools (JIRA Rally Azure DevOps or similar).

• Strong facilitation coaching and conflict-resolution skills.

• Excellent English communication skills (verbal and written).

Role-specific Requirements:

• Scrum Master certifications (CSM PSM II/III SAFe SSM ICP-ACC) preferred.

• Background in software engineering QA or product management a plus.

• Experience in regulated industries (healthcare BFSI telecom) highly valued.

• Familiarity with DevOps practices beneficial.

Technologies:

• Agile project management tools: JIRA Rally Azure DevOps (or equivalent).

Skillset Competencies:

• Agile coaching and servant leadership.

• Facilitation and conflict resolution.

• Stakeholder management and cross-cultural collaboration.

• Scaled Agile adoption (SAFe LeSS or similar).

• Continuous improvement and metrics-driven delivery.

About Encora
Encora is the preferred digital engineering and modernization partner of some of the worlds leading enterprises and digital native companies. With over 9000 experts in 47 offices and innovation labs worldwide Encoras technology practices include Product Engineering & Development Cloud Services Quality Engineering DevSecOps Data & Analytics Digital Experience Cybersecurity and AI & LLM Engineering.

At Encora we hire professionals based solely on their skills and qualifications and do not discriminate based on age disability religion gender sexual orientation socioeconomic status or nationality.