Customer Service Advisor
Customer Service Advisor
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Job Description
Are you currently residing in the Republic of Ireland and looking for a rewarding remote opportunity Capita Ireland is excited to welcome new Customer Service Advisors to our growing team!
What Youll Do
Become part of a close-knit friendly and dedicated team supporting our clients customers with general enquiries. Youll play a key role in delivering a positive proactive service experience every time.
Your Schedule
Flexible shifts across Monday to Sunday
Working hours between 8:00 AM and 8:00 PM
40 hours per week
Start Immediately
We have immediate start dates available so you can begin making an impact right away!
if successful this role requires you to come to our offices on day 1 to collect your equipment and meet the team
Job title:
Customer Service AdvisorJob Description:
What youll be doing:
- Handle a high number of customer queries via telephone up to 60 calls per day.
- Answer all queries in a positive manner ensuring you give a positive image and great first impression to all contacts
- Ensure day-to-day service delivery targets are met dealing with all queries and requests in a timely professional and consistent manner
- Build sustainable relationships of trust with customers team members and clients through open and interactive communication
- Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
What were looking for:
- Previous experience working in similar environment
- Being highly methodical with a thorough attention to detail
- Strong communication skills and the ability to build rapport with all callers
- Having excellent organisational skills
- Having the ability to work to stringent customer service SLAs and KPIs
- Demonstrating confidence and the ability to communicate clearly and effectively
- Showing excellent PC (including the Microsoft suite most notably Excel) and data entry skills
- Bringing a proactive attitude with the ability and ambition to develop role in the future
Whats in it for you
Youll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. Youll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
- 28 080 per annum
- 22 days holidays plus the opportunity to purchase additional leave
- access to Wrkit giving you access to lifestyle savings & discounts
- cost of eyecare vouchers for eye examinations and money towards glasses if required
- access to Capita pension scheme
- access to Employee Assistance Programme
- life Assurance Benefit
- cycle2work plenty more
What we hope youll do next:
Choose Apply now to fill out our short application and complete our screening process so that we can find out more about you.
Location:
DublinIrelandTime Type:
Full timeContract Type:
PermanentRequired Experience:
Unclear Seniority
Employment Type
Full-Time
