Customer Care Coordinator

Medina - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Care Coordinator Job Description

GENERAL SUMMARY:

Are you motivated by helping others and driven by results Were looking for a dynamic professional to join our team in a role that blends inside sales with front office this position youll play a key part in converting inbound leads to scheduled consultations delivering outstanding customer experience and ensuring the smooth efficient operation of the front office. Beyond sales and operations this is an opportunity to make a real difference-helping individuals with mobility challenges regain their freedom and independence.

CORE FUNCTIONS:

Converting inbound calls and forms leads into consultations through strong customer connection and timely follow-up
Coordinate and schedule field installations
Request elevator permits and track permit progress
Assist with tracking and ordering inventory
Resolve customer concerns promptly and professionally
Initial troubleshooting of equipment issues
Utilize the proprietary operating system to document all customer interactions
Maintain customer files
Process invoices and customer payments
Run reports essential to business operations
Other duties as assigned

QUALIFICATIONS:

Previous office management or customer service experience preferred
Demonstrated aptitude for problem solving; ability to determine solutions for customers

Must be results oriented and able to work both independently and within a team environment
Must possess excellent verbal and written communication skills
Proficiency in using Microsoft Office Suite and Google applications
Must be detail oriented and have excellent organizational skills
Manage multiple priorities seamlessly
Stellar time management skills
Strong customer service focus

ABOUT OUR CLIENT:

Our client is a leading full-service provider specializing in the sales service and installation of a broad range of mobility and home accessibility equipment. The companys offerings include stair lifts auto lifts ramps platform lifts patient lifts power wheelchairs scooters and more. Our client caters to short- and long-term rental needs for homes offices and institutions. Locally owned and operated.

Customer Care Coordinator Job Description GENERAL SUMMARY: Are you motivated by helping others and driven by results Were looking for a dynamic professional to join our team in a role that blends inside sales with front office this position youll play a key part in converting inbound leads to sc...

Customer Care Coordinator Job Description

GENERAL SUMMARY:

CORE FUNCTIONS:

Converting inbound calls and forms leads into consultations through strong customer connection and timely follow-up
Coordinate and schedule field installations
Request elevator permits and track permit progress
Assist with tracking and ordering inventory
Resolve customer concerns promptly and professionally
Initial troubleshooting of equipment issues
Utilize the proprietary operating system to document all customer interactions
Maintain customer files
Process invoices and customer payments
Run reports essential to business operations
Other duties as assigned

QUALIFICATIONS:

Previous office management or customer service experience preferred
Demonstrated aptitude for problem solving; ability to determine solutions for customers

Must be results oriented and able to work both independently and within a team environment
Must possess excellent verbal and written communication skills
Proficiency in using Microsoft Office Suite and Google applications
Must be detail oriented and have excellent organizational skills
Manage multiple priorities seamlessly
Stellar time management skills
Strong customer service focus

ABOUT OUR CLIENT: