Software Support Engineer Manager (Like a Service Desk Manager)
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Service Desk Manager
Location: Atlanta GA (Hybrid 3 days onsite per week)
Employment Type: Full-Time
Job Description-:
- JD reads like a Service Desk Managers role.
- Must have FinTech exp.
Required Qualifications
- 2 3 years of direct people management experience in service operations or help desk environments.
- Proven ability to lead and manage a team of software support specialists.
- Experience developing and implementing support strategies policies and procedures.
- Strong technical knowledge of software applications databases and troubleshooting methodologies.
- Experience with support ticketing systems (e.g. Jira Microsoft CRM).
- Excellent leadership team management interpersonal and communication skills.
- Strong problem-solving abilities and customer service orientation.
- Ability to work in a fast-paced environment and manage multiple priorities.
Preferred Qualifications
- Minimum 3 years in software/technical support and at least 5 years in a managerial capacity.
- Prior experience in SaaS or cloud-based software support.
- Certifications in customer support management or IT service management.
- Knowledge of programming languages APIs and software development principles.
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
MMJS is a consulting firm that is focused on adding value to its clients business through Tax, Technology and Management Consulting. Strategically located in Bahrain, Oman, UAE, Kuwait and KSA to support clients across GCC.. Having served 300+ clients, MMJS has acquired the trust of m ... View more
