SME Product Manager, Service Assurance Section (RMI OSS & Automation Dep)
SME Product Manager, Service Assurance Section (RMI OSS & Automation Dep)
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Job Description
Job Description:
About Organization
The OSS & Automation Department at Rakuten Mobile Inc. plays a critical role in the companys innovative and disruptive approach to telecommunications. As the worlds first fully virtualized cloud-native mobile network the OSS (Operations Support Systems) and Automation functions are foundational to the entire operational model. The primary mission of this department is to design develop implement and operate systems and processes for the efficient and automated management of Rakuten Mobiles entire network lifecycle from planning and deployment to monitoring troubleshooting and optimization.
This role is key to ensuring network uptime minimizing service outages and providing a seamless experience for telecommunications operators by defining and articulating a compelling product vision and strategy for fault monitor solutions aligned with company goals and market opportunities. It involves staying ahead of industry trends emerging technologies (e.g. AI/ML for anomaly detection 5G network slicing) and competitor offerings in telecommunication fault monitoring.
Job Duties
As Product Manager for Telecommunication Fault Monitor Product this is a key leadership role responsible for the end-to-end product lifecycle of network fault management and monitoring solutions. This involves defining the product vision strategy and roadmap based on market needs customer pain points and business objectives.
Key duties include:
Product Vision & Strategy:Define and articulate a compelling product vision and strategy for the fault monitor solution aligning it with company goals and market opportunities. Develop and maintain a strategic product roadmap prioritizing features and capabilities based on customer value business impact and technical feasibility.
Market & User Research:Conduct in-depth market research competitive analysis and customer interactions to identify new opportunities validate product concepts and understand user needs and pain points.
Product Development & Management:Translate product strategy into detailed product requirements user stories and specifications (PRDs). Work closely with engineering UX/UI design and other technical teams using Agile methodologies to manage the product backlog and ensure timely and high-quality product delivery. Act as the voice of the customer within the development team. Oversee the entire product lifecycle from ideation to retirement.
Performance & Optimization:Monitor key performance indicators (KPIs) and product usage data to make data-driven decisions and identify areas for improvement. Drive increased automation coverage and reduction in manual change/error rates. Optimize automated processes for performance and efficiency.
Collaboration & Evangelism:Collaborate with product marketing to develop go-to-market strategies. Act as a product evangelist providing technical and commercial expertise to sales teams channel partners and customers and supporting sales cycles.
Minimum Qualifications
Education:Bachelors/Masters degree in technical fields such as Telecommunications Computer Science Engineering or a related field. An MBA is a plus.
Experience:Minimum of 8-10 years of experience in product management with a strong preference for experience in telecommunications network management or enterprise software.
Telecom & Fault Monitoring Expertise:Deep understanding of telecommunications network architectures (e.g. 4G/LTE 5G fiber cable) and protocols. Knowledge of fault monitoring and management concepts including alarm correlation root cause analysis performance monitoring and service assurance.
Technical Familiarity:Familiarity with network management systems (NMS) and standard APIs/protocols (e.g. SNMP webhook UMP OBF). Experience with cloud-native technologies microservices and containers (e.g. Kubernetes Docker). Knowledge of AI/ML applications in network operations (AIOps).
Product Lifecycle Management:Proven ability to manage the full product lifecycle and successfully bring products to market.
Communication & Analytics:Excellent communication presentation and interpersonal skills with the ability to effectively communicate with technical teams executives and external stakeholders. Strong analytical and problem-solving skills with a data-driven approach to decision-making.
Tools & Technologies:Experience with agile development tools such as Jira Confluence. Proven track record of working with global and remote teams. Familiarity with Cloud (AWS/Azure/GCP) Networking (VPC/VNet ALB/ELB/NGINX WAF DNS/CDN) Containers/Orchestration (Docker Kubernetes/OpenShift; Service Mesh a plus) and Observability (Prometheus Grafana ELK/OpenSearch Datadog/New Relic Open Telemetry).
Languages:
English (Overall - 4 - Fluent)Required Experience:
IC
Employment Type
Full-Time
