Sr. Support Engineer I

Richardson, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Mavenir is building the future of networks and pioneering advanced technology focusing on the vision of a single software-based automated network that runs on any cloud. As the industrys only end-to-end cloud-native network software provider Mavenir is transforming the way the world connects accelerating software network transformation for 250 Communications Service Providers in over 120 countries which serve more than 50% of the worlds subscribers.

Role Summary

Job Description: Design and document product details to provide detailed insight into the technical specifications and architecture for products and services. Facilitate requirements gathering process. Prepare different types of technical designing documents. Perform installation of different Mavenir products such as EPDG SeGW vMC2 SFCS and SMSF. Generate and Implement Acceptance Test Plan (ATP) design creation and execution. Reproduce issues in lab environment. Interact with technical and non-technical teams for reported issues. Provide responses and technical answers to customers and other team members regarding issues. Deploy different Mavenir products in each production site. Design and implement production network configuration and integration. Perform routine software version checks and other health checks on all nodes. Maintain responsibility for KPIs and measurements. Prepare detailed report containing the performance factors with respect to the CPU and memory usage of the software applications. Integrate the Mavenir messaging products with third-party IMS Archival subscriber DB and legacy products in customer environments. Perform Network integration tests interoperability tests and execute feature acceptance tests. Serve as a subject matter expert on various protocols interactions with the companys proprietary systems. Position is fixed location based in Richardson office; however telecommuting from a home office may also be allowed.

Key Responsibilities

Network Function Virtualization (NFV) concept
NFV components including Virtual Network Functions (VNFs)
Open stack Cloud Installation and Configuration
Experience in three of the following 3GPP based Telecom Messaging flows and Protocols: SS7 RCS SIP MSRP SMTP or MM4 SMPP HTTP or HTTPS DIAMETER LDAP IPSec and DNS
Test plan preparation and execution
Defect tracking for RCA or closure
Network design acceptance criteria and test-plans utilizing industry specifications and latest technological trends in telecommunications
Transaction Logs (TRLs) Call-Trace Wireshark traces and application logs

Job Requirements

Job Requirements: Requires a Bachelors degree in Computer Science Telecommunications Engineering Computer Applications or a directly related field plus five (5) years of experience in design deployment configuration and testing of virtualized messaging products in Openstack cloud or cloud enviroments or a Masters degree plus two (2) years of experience in experience in design deployment configuration and testing of virtualized messaging products in Openstack cloud or cloud environments.

Must have two (2) years of experience in each of the following (experience may be gained concurrently):

Network Function Virtualization (NFV) concept
NFV components including Virtual Network Functions (VNFs)
Open stack Cloud Installation and Configuration
Experience in three of the following 3GPP based Telecom Messaging flows and Protocols: SS7 RCS SIP MSRP SMTP or MM4 SMPP HTTP or HTTPS DIAMETER LDAP IPSec and DNS
Test plan preparation and execution
Defect tracking for RCA or closure
Network design acceptance criteria and test-plans utilizing industry specifications and latest technological trends in telecommunications
Transaction Logs (TRLs) Call-Trace Wireshark traces and application logs

This position qualifies for the employee referral program.

40 hours/week 9:00am-5:00pm.

To apply go to and search for Req# R0015152.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accommodation while seeking employment please e-mail or call: 1-. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world regardless of their ethnicity gender religion nationality age disability or other legally protected status.

Required Experience:

Senior IC