[MSO] Delivery ManagerService Manager
[MSO] Delivery ManagerService Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Project - the aim youll have
As a Delivery Manager youll be responsible for delivering solutions to one of our key clients where we provide both project-based implementations and managed services in the Public Cloud domain. Your daily responsibilities will include understanding client needs proposing and overseeing the best solutions and managing the team to ensure successful delivery and ongoing value.
Position - how youll contribute
- Building and maintaining collaborative relationships with key clients
- Monitoring fixed project scope and ensuring effective client communication
- Managing monthly settlements with clients and team members
- Overseeing project resource allocation and utilization
- Leading recruitment onboarding and offboarding processes
- Ensuring adherence to SLA agreements monitoring service quality and implementing ITIL-based best practices in Managed Services contexts
- Formal handling of contracts and clauses that are the basis for cooperation with clients
Qualifications :
Expectations - the experience you need
- More than 5 years of experience in a similar managerial position
- Commercial experience in managing influencing and measuring team performance in a global multinational environment
- Experience in monitoring and ensuring the margin and profitability of projects
- Practical knowledge of ITIL processes SLA management and operational excellence in Managed Services
- Fluent English and Polish both written and spoken
- Understanding of cloud computing platforms
Additional skills the edge you have
- Strong client relationship management skills
Additional Information :
Our offer professional development personal growth:
- Flexible employment and remote work
- International projects with leading global clients
- International business trips
- Non-corporate atmosphere
- Language classes
- Internal & external training
- Private healthcare and insurance
- Multisport card
- Well-being initiatives
- Position at: Software Mind Poland
Additional skills the edge you have
- ServiceNow certifications such as Certified Application Developer Certified Implementation Specialist (ITSM or CSM).
- Knowledge of ITOM as a secondary or nice-to-have skill.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
