Customer Renewals Manager (with Italian)

The Role:

The Strategy Customer Renewals Manager role was born out of the need to accommodate each customers unique set of requirements as they adopt Strategy technology. This individual will manage a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. Beyond direct interaction with our customers this individual will work with internal Strategy business units to ensure customer needs are being met in a timely manner.  In order to succeed in this role this individual must have an intense focus on customer success with strong influence abilities.

• Fixed-term contract for a temporary replacement for 1.5 years

 
Job Description:
    Monitor and track subscription and contract renewal dates.
    Work closely with Sales Customer Success Product Development and Marketing teams to align on acct strategies and objectives.
    Collaborate with the legal team for contract negotiations and agreements.
    Manage all aspects of the contract renewal process including quoting negotiated paperwork customer PO/approval process follow-up on late payments.
    Continuously improve your negotiation and customer relationship management skills.
    Create and maintain accurate renewal forecasts to help the company plan its revenue goals.
    Negotiate renewal terms and pricing.
    Develop engagement strategies to inform customers about product updates enhancements and best practices.
    Implement strategies to defend against customer churn rates.
    Stay up-to-date with industry trends best practices and SaaS product knowledge

.  This is an individual contributor role with no people management responsibilities.

Qualifications:
    Up to 3 years of experience working with customers
    Fluent English and Italian is a must
    Client-focused attitude a customer advocate
    Excellent communication skills both orally and written are a must
    Previous direct experience and demonstrated comfort in interacting with Senior Management will be a plus
    Self-starter with an ability to identify areas for improvement
    Must possess an enthusiastic personality and foster a positive work environment
    Understanding of packaged application software implementation practices
    Strong analytical skills

Additional Information
     We offer a fixed-term contract for a temporary replacement for 1.5 years with the possibility of extension.  The annual gross salary ranges from PLN 125000 to PLN 144000.

     The recruitment process includes online assessment as a first step (logic) - please check also your SPAM folder

    Available to work from the Warsaw office at least 3 days a week

Remote Work :

No

Employment Type :

Full-time