Manager, IT Support (TDI L3 Support team)

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Manages or leads a team of IT professionals in providing a range of application support and services ensuring enterprise operating standards are met and business objectives are achieved.

Key Responsibilities:

• Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted value-added and controlled remediation plans including hands-on analysis of Java thread and heap dumps and log diagnostics.
• Manage the operations/support/management of products/systems/applications/services for a range of clients to support them in meeting business objectives/goals with a focus on distributed applications and customer-facing front-end platforms.
• Lead teams supporting high-availability front-end customer-facing applications ensuring performance scalability and reliability.
• Utilize observability and monitoring tools such as Datadog Dynatrace and Splunk to proactively identify and resolve system issues.
• Manage key relationships with both delivery teams and partners and hold regular service delivery reviews that promote continuous service improvement.
• Drive and manage a highly effective controls environment (including processes) covering change management production implementation compliance and audit controls and business continuity (both application and resources).
• Work with clients to prepare comprehensive IT solutions that meet/exceed client objectives for new and existing systems/applications.
• Partner with delivery teams to schedule test cycles and deployments in a timely manner.
• Ensure scheduled changes take place with proper testing monitoring and implementation and with little or no adverse impact to the business.
• Work with technology partners to ensure that environment modifications interact appropriately data conversion impacts are considered and other areas of impact are addressed and meet performance requirements.
• Understand baseline support costs (people infrastructure application) and work to drive down the cost of the supported services.
• Oversee the integration of all systems projects and technical interfaces to ensure a high level of service and support to the client and efficient system operation.
• Lead efforts to test debug and performance-analyze and document environment components including direct involvement in troubleshooting and root cause analysis.
• Remaining responsibilities unchanged for brevity but can be updated similarly if needed.

Experience & Education:

• Undergraduate degree or Technical Certificate.
• Graduate degree preferred.
• 7 years relevant experience including:
  • Hands-on experience with Java thread and heap dump analysis.
  • Proficiency in log analysis and troubleshooting.
  • Practical use of observability tools such as Datadog Dynatrace and Splunk.
  • Experience working with distributed systems and leading teams responsible for front-end customer-facing applications.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):