NOC Shift Supervisor

Are you ready to lead a dynamic team at the heart of our operations

As a Network Operations Center (NOC) Shift Supervisor at EMF Headquarters youll be more than just a supervisor. Youll be an integral part of the NOC working alongside your team to provide top-notch support to our engineering department. Your role will involve offering mentorship leadership and advanced technical support to tackle the most challenging issues. Youll also manage team schedules and step in when needed to ensure smooth operations. Join us and be the driving force behind our success!

**This role will work fully on-site at our headquarters in Franklin TN.**

What will you do

• Supervise the NOC Technicians providing team-building leadership mentorship and maintain the team schedule and timecards.
• Work regular shifts in the NOC and provide fill-in coverage for absent staff.
• Interpret and verify coded audible or visible signals received on transmitter remote control systems indicating transmitter or other related problems at EMFs facilities.
• Use advanced trouble-shooting skills to isolate and repair equipment and/or resolve software/firmware problems in broadcast equipment.
• Take corrective and proactive action to resolve problems or report problems to Engineers and/or coordinate contract personnel for dispatch for corrective action with moderate supervision.
• Assist Engineers with operation testing and remote repair of broadcast equipment (such as remote- control equipment satellite-fed equipment and communications equipment) used in radio broadcasting.
• Partner and communicate with employee and contract engineers in Rocklin and in remote locations to accomplish objectives and tasks.
• Create update and close work orders.
• Verify daily delivery and integrity of transmitter and activity addition prepare other reports including telemetry analysis as appropriate.
• Adjust Network Operations Center equipment to ensure uninterrupted service.
• Assist in various adjustments and repairs to EMF uplink and related equipment.
• Contribute written documentation of processes and procedures adhering to EMF Documentation standards as required and directed by supervisor.
• Proactively contributes to the team environment balancing team and individual responsibilities. Build morale and group commitment to goals and objects providing support and encouragement within the work environment.
• Maintain professional competency knowledge and skills necessary to effectively perform job duties by taking personal responsibility for professional development and training
• Carry out other duties as assigned by Manager.

What are we looking for

• Associate Degree or combination of education/ technical school 24 months equivalent experience or 36 months or more related experience and/or training or equivalent combination of education and experience with consistent demonstration of proficiency competency and accuracy under minimal supervision.
• SBE Radio Operator Certification.
• Possess excellent leadership and team-building skills.
• 1 year experience in the EMF Network Operations Center or Engineering Department.
• Advanced knowledge of transmitter operations and legal limits.
• Advanced knowledge of SMTP IP VSAT Remote Control Systems Processors Endecs etc. to perform NOC duties as assigned and provide 2nd level troubleshooting of broadcast and communication equipment with minimal supervision.
• Strong attention to detail
• Intermediate understanding and ability to isolate problems with satellite technology.
• Ability to think logically from problem to solution and when appropriate develops alternative solutions
• Proven ability to deal with multiple simultaneous problems in a systematic and logical manner.
• Strong communication and customer service skills. Ability to communicate internally and externally and respond to customer concerns.
• Ability to carry out instructions. Ability to deal with problems and resolve problems in a timely manner.
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
• Ability to read and interpret documents such as safety rules operation and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.
• Proficiency with MS Office products and other common software (internet browsers etc.).
• Ability to develop a basic understanding of FCC rules and regulations over time.

What can we offer you

• Industry leading Medical Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO holidayand sick pay
• Unique company culture that includes exclusive access to concerts movie premieres media industry events and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for K-LOVE

K-LOVE is a nonprofit multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa CA with a single radio station K-LOVE today owns and operates the nations two largest Christian music radio networks (K-LOVE and Air1) with over 1000 broadcast signals across all 50 states and beyond streaming audio reaching around the world and a growing family of media ministries including podcasts books films concerts and events. EMF employs nearly 500 team members between its offices in Nashville TN Rocklin CA and field locations around the country. You can view our mission and values here Mission Beliefs & Values.

As an Equal Opportunity Employer EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class characteristic or status. However EMF is also a religious non-profit organization where all team members contribute to the Companys mission of encouraging our audiences to have a meaningful relationship with Christ.Thereforepursuant to the Civil Rights Act of 1964 Section 702 (42 U.S.C. 2000e I(a)) EMF has the right to hire only candidates who agree with the Companys Statement of Faith. Also as a religious non-profit organization the Company is not governed by the CA Fair Employment and Housing Act.