German Customer Support in Porto

Matosinhos - Portugal

Monthly Salary: Not Disclosed

Posted on: 30-09-2025

Vacancies: 1 Vacancy

Job Summary

Launch Your Career in E-Commerce Support Help Users Worldwide!

Step into a collaborative fast-paced environment where your technical know-how and problem-solving skills truly make a difference. If youre an excellent communicator who enjoys helping others and working with innovative digital tools this role is a great fit. Youll support users worldwide through chat and email onlyno phone calls required.

Role Overview:

As a Customer Support Specialist youll play a key role in delivering smooth and reliable customer experiences. By handling written communications youll troubleshoot issues guide users and ensure every interaction is clear and effective. This role is well-suited for those who value structured processes care deeply about customer satisfaction and want to grow in a tech-focused team-oriented setting.

Key Responsibilities:

Manage customer requests via chat and email providing timely professional and helpful responses
Follow established workflows (SOPs) to resolve issues or escalate cases when necessary
Consistently achieve service targets including quality benchmarks and SLA goals
Stay informed on product developments updates and best practices through regular training
Approach each case with a customer-first solutions-driven mindset
Contribute to ongoing improvements by sharing feedback and suggesting process enhancements

Requirements:

Proficiency in German (C2 level)
Proficiency in English (B2 level)
EU citizenship or a Portuguese residency card
At least one year of experience in Customer Support or a related role
Strong analytical leadership and communication abilities
Desire to learn and advance in the field

Why join us:

Competitive Salary: Your expertise and dedication are rewarded
Language Bonus: Additional rewards for your language proficiency
Meal Allowance: Daily support during your work hours
Health & Life Insurance: Comprehensive benefits for your well-being
Collaborative Team: Be part of a communicative and supportive work environment
Relocation Assistance: Smooth transition support for your move
Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level Apply now and be a key player in delivering outstanding customer experiences while advancing your career!

Launch Your Career in E-Commerce Support Help Users Worldwide! Step into a collaborative fast-paced environment where your technical know-how and problem-solving skills truly make a difference. If youre an excellent communicator who enjoys helping others and working with innovative digital tools th...