Cerner Millenium Integration Support (onsite)
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Job Location:
Arlington, TX - USA
Yearly Salary:
$ 70600 - 141200
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description:
To develop and manage the Oracle Support relationship with a designated large customer or small number of medium customers throughout the go live and post go live engagement. Our mission is to maximize the customers use of Support Services drive high degree of satisfaction and reference ability and to protect Support revenue streams with quality of care and application troubleshooting.
Successful candidates should be experienced with troubleshooting OS Linux and Windows and have some basic level database skills. We work directly with end users in the Cerner and/or Oracle Health EMR Production Environment.
As a Integration Support Architect we represent our customers as a single point of contact within Oracle.
- We manage the contract or delivery engagement as defined by Oracle Service Support (OSS).
- Develop and maintain relationships with senior management across lines of business and third parties.
- Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints.
- Advise the customer stakeholders on the effective and efficient way to use Oracle support services and products tools systems interfaces and procedures.
- Assure and improve the quality of the service and maintain accurate account information.
- Assist in the renewal of Support contracts and contribute to pre-sales activities.
- Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
Responsibilities
Triage any reported incidents within the software suite for Cerner Millennium
Provide escalation path and superior customer communication until such a time a remedy can be approved.
Record product issues and place them in the internal path for ongoing deployment improvements
Troubleshoot issues in both Linux and Windows Server 2016 (and up)
Investigate potential issues with database
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $33.94 to $67.88 per hour; from: $70600 to $141200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
Key Skills
- APIs
- Jenkins
- REST
- Python
- SOAP
- Systems Engineering
- Service-Oriented Architecture
- Java
- XML
- JSON
- Scripting
- Sftp
About Company
Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers—including 100 of the Fortune 100—representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 gl ... View more
