Client Experience Manager

Delhi - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Role name and description

Assistant Manager Client Experience Centre Manager and Storyteller

The Experience Centre Storyteller is the face and voice of the Client Experience Centre (CEC). This role is responsible for designing curating and delivering engaging client experiences that tell compelling stories about our capabilities solutions sector expertise and vision for the future. The storyteller/host will work closely with sector leaders solution owners and creative teams to ensure every client visit is impactful tailored and memorable. Ultimately driving relationship growth and trust of new business opportunities.

Your key responsibilities

Client Hosting & Storytelling

Welcome and host clients partners and internal stakeholders with professionalism and warmth.
Deliver customized storytelling sessions aligned with client needs sector priorities and EY value propositions.
Guide visitors through various Experience Centre zones (AI Green Journey Mega Trends Four Futures Sector Solutions etc.) with engaging narratives.
Adapt presentation style and content dynamically based on audience profile and engagement cues.

Experience Design & Curation

Collaborate with Experience Centre Manager and sector leaders to design client visit agendas.
Incorporate relevant case studies demos and data points into stories.
Ensure thematic continuity and emotional connection throughout the visitor journey.
Integrate EY brand voice tone and messaging into every interaction.

Coordination & Preparation

Liaise with account/sector teams to understand client objectives before visits.
Coordinate with technical creative and operations teams to ensure all zones and demos are ready.
Review and rehearse storytelling flow before each client session.

Content & Knowledge Management

Maintain updated knowledge of EY offerings sector trends and market developments.
Update scripts decks and storytelling assets regularly.
Curate success stories client impact narratives and innovation showcases.

Feedback & Continuous Improvement

Capture and analyse visitor feedback for quality improvement.
Share insights with leadership and account teams to strengthen client relationships.
Suggest creative enhancements for zones demos and narratives.

To qualify for the role you must have -

Core Competencies

Exceptional storytelling and public speaking skills.
Strong presence confidence and stage management.
Ability to simplify complex technical or sectoral concepts into relatable narratives.
Client-centric mindset with high emotional intelligence.
Strong coordination and time management skills.
Proficiency in English (Must)

Technical & Business Skills

Familiarity with new technology solutions and sector trends.
Knowledge of EY service lines and industry offerings (can be learned on job).
Comfort using AV/interactive display technologies.

Behavioural Skills

Warm engaging personality with natural rapport-building ability.
Adaptable and quick-thinking under changing circumstances.
Collaborative and proactive in a team environment.

Ideally you will also be

Onsite presence required during client visits.
Flexible to work extended hours for special events or international client visits.
Travel may be required to support Experience Centre activations in other locations.

What we look for

- Bachelors/masters degree in communications Marketing Business or related field.
- 812 years of experience in client-facing presales or event hosting roles.
- Experience in consulting corporate communications media or hospitality preferred.
- Proven experience in delivering presentations or moderating high-profile sessions.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations Argentina India the Philippines Sri Lanka Poland Spain Hungary and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

Required Experience:

Manager