Hyatt Place Flint-Gallery HostFront Desk
Hyatt Place Flint-Gallery HostFront Desk
Posted on :
29-09-2025
Employer Active
1 Vacancy
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Job Description
JOB SUMMARY: The Gallery Host creates the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming helpful and exceptional service while maintaining a clean comfortable and inviting environment.
ESSENTIAL JOB FUNCTIONS:
- Act with integrity honesty and knowledge that promote the culture values and philosophy of Lodgco Hospitality and Hyatt Place. Displays dignity and respect of others at all times
- Assist guest with check in and check out processes (verifying registration address and credit information balancing bank posting charges). Go above and beyond to provide assistance i.e. assist with luggage coffee directions wake up calls future reservations etc.
- Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services courteously and efficiently informs guests of hotel services features and room amenities
- Answer hotel telephones courteously and efficiently following Lodgco Hospitality and Hyatt Place standards
- Prepare set up stock take down clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system.
- Assist guests with food orders and serves food and beverage items to guests in a friendly professional and timely manner. Uses suggestive selling techniques. Maintains a clean organized environment for guests by clearing tables during service
- Follow Lodgco Hospitality and Hyatt Place operational policies and procedures including those for cash and credit card handling safety and security and all other policies procedures and standards to ensure we can consistently exceed the guests expectations
- Utilize spare time for cleaning (i.e. front desk back office common areas) and other duties
- Know all emergency procedures and the proper action to take
- May be responsible for transporting guests with the hotel shuttle
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
- Ability to learn quickly and work in fast paced position with constant guest interaction
- Must be able to multi-task
- Must be 18 years or older
- Computer and telephone skills
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- Customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required Valid drivers license and safe driving record preferred
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required speak read and write in English stand for long periods of time ability to walk kneel stoop bend and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
EEO STATEMENT
In accordance with all applicable local state and federal laws Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring promotion transfer compensation benefits training discipline and all other personnel practices and terms or conditions of employment will be made without regard to race color religion sex age national origin disability genetic information height weight marital status veteran status sexual orientation or any other protected characteristic under state federal or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state federal or local law.
Employment Type
Full Time
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