CRM Administrator

Job Position: CRM Administrator

Ref: 5089

Location: PE/Gqeberha

Salary: Commensurate with qualification and experience

Email your CV to

Qualifications / Requirements:

• Matric essential
• Proven experience as a CRM Administrator or Data Analyst or in similar roles
• Solid knowledge and understanding of database structure and systems such as SQL
• Advanced proficiency in Microsoft Excel for data analysis and reporting purposes
• Deep understanding and knowledge of CRM and ERP System (minimum 5 years experience required)
• Proficiency in CRM system administration including User management data management customization and reporting
• Strong analytical and problem-solving skills
• Attention to detail and organizational skills to ensure accurate data entry and system maintenance
• Outstanding communication and interpersonal skills to effectively collaborate with cross-functional teams and provide user support

Advantageous Requirements

• Bachelors Degree in a relevant field
• Experience working in a sales environment with rental and leasing knowledge
• Sage knowledge
• Understanding of procurement financial and sales processes

Personality traits

• Must be goal orientated
• Analytical
• Problem Solver
• Team leader

Key Performance Areas:

• Responsible for managing and maintaining the customer relationship management (CRM) system
• The successful candidate will be responsible for ensuring the smooth operation and optimal utilization of the CRM system as well as supporting end-users
• The CRM is in its developing stages and the successful candidate will be required to work within a team to constantly grow and improve the CRM system
• CRM System Management: Oversee the day-to-day operation of the CRM system including user management security settings and data integrity
• Collaborate with cross-functional teams to identify analyze and address CRM system issues
• Reporting and analytics: create and maintain CRM reports to provide meaningful insights to sales marketing and customer service teams
• Identify trends track key performance indicators (KPIs) and generate actionable reports to support data-driven decision-making
• Data management: monitor and improve data quality within the CRM system by conducting regular data audits and implementing data cleansing processes
• Training and User support: develop and deliver CRM training programs for end-users including new employee onboarding and ongoing training sessions
• Provide technical support and guidance to users troubleshooting system-related issues and assisting with user adoption

Qualifications / Requirements:

• Matric essential
• Proven experience as a CRM Administrator or Data Analyst or in similar roles
• Solid knowledge and understanding of database structure and systems such as SQL
• Advanced proficiency in Microsoft Excel for data analysis and reporting purposes
• Deep understanding and knowledge of CRM and ERP System (minimum 5 years experience required)
• Proficiency in CRM system administration including User management data management customization and reporting
• Strong analytical and problem-solving skills
• Attention to detail and organizational skills to ensure accurate data entry and system maintenance
• Outstanding communication and interpersonal skills to effectively collaborate with cross-functional teams and provide user support

Advantageous Requirements

• Bachelors Degree in a relevant field
• Experience working in a sales environment with rental and leasing knowledge
• Sage knowledge
• Understanding of procurement financial and sales processes

Personality traits

• Must be goal orientated
• Analytical
• Problem Solver
• Team leader

Key Performance Areas:

• Responsible for managing and maintaining the customer relationship management (CRM) system
• The successful candidate will be responsible for ensuring the smooth operation and optimal utilization of the CRM system as well as supporting end-users
• The CRM is in its developing stages and the successful candidate will be required to work within a team to constantly grow and improve the CRM system
• CRM System Management: Oversee the day-to-day operation of the CRM system including user management security settings and data integrity
• Collaborate with cross-functional teams to identify analyze and address CRM system issues
• Reporting and analytics: create and maintain CRM reports to provide meaningful insights to sales marketing and customer service teams
• Identify trends track key performance indicators (KPIs) and generate actionable reports to support data-driven decision-making
• Data management: monitor and improve data quality within the CRM system by conducting regular data audits and implementing data cleansing processes
• Training and User support: develop and deliver CRM training programs for end-users including new employee onboarding and ongoing training sessions
• Provide technical support and guidance to users troubleshooting system-related issues and assisting with user adoption

Commensurate with qualification and experience