FCRM AML L2 Support Engineer
FCRM AML L2 Support Engineer
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Job Description
25 years of experience in application support preferably in Banking/AML domain.
Hands-on experience with FCRM modules (AML ECM KYC preferred).
Strong knowledge of Oracle SQL / PL/SQL for data analysis and issue resolution.
Working knowledge of Unix/Linux scripting and job schedulers (Control-M Autosys or equivalent).
Familiarity with incident management tools (ServiceNow Remedy Jira).
Understanding of banking compliance processes AML sanctions screening KYC.
Good troubleshooting skills for application database and interface-related issues.
Ability to work in US support timings.
Responsibilities
Act as Level 2 (L2) support for FCRM AML application in production and non-production environments.
Monitor system health jobs and interfaces to ensure timely completion of AML processes (batch ETL alerts generation).
Provide incident and problem management including troubleshooting root cause analysis and permanent fixes.
Manage user issues data corrections and configurations in FCRM AML.
Ensure adherence to SLAs for incident resolution and service requests.
Perform environment validation post deployments patches or infrastructure changes.
Support end-of-day (EOD) end-of-month (EOM) and regulatory reporting processes.
Create and maintain SOPs knowledge base articles and runbooks for recurring activities.
Work closely with compliance users to address functional and technical queries.
Participate in production releases DR drills and performance testing support.
Identify opportunities for automation process improvement and monitoring enhancements.
Qualifications
Career Level - IC2
Employment Type
Full-Time
