Business Processes Senior Consultant SAP Basis
Business Processes Senior Consultant SAP Basis
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Job Description
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
Job Title: Business Process Senior Consultant - SAP Cloud Application Services
What youll do
SAP is seeking an experienced SAP Lead Basis Consultant to take ownership of Basis Application Management Service delivery across a complex SAP landscape for multiple customers. The candidate needs to possess strong SAP Basis expertise excellent communication skills and should have led a delivery team of 10 members.
Key Responsibilities:
Oversee the delivery of the Basis Application Management services by the team for the customer in alignment with the scope providing support services across SAP environments including ECC 6.0 S/4HANA CRM SCM BW/4HANA
Always ensures SLA adherence and Process compliance as per SAP standards
Plays a pivotal role in Technical Service delivery with seamless collaboration with other SAP Teams to drive agile resolution of critical issues
Expert in guiding the team on troubleshooting activities in Basis Security and Data growth aspects of the SAP applications
Focus on Innovation and Continuous improvement; Leverage AI based automations to be weaved into service delivery
Quality Assurance Deliverables & documentation are maintained for each service component
Maintain Shift rotations and oversee seamless handovers to maintain service continuity
Do Risk identification and prepare mitigation or response plan
Responsible for management reporting on monthly basis Internal and Customer
Act as first point of escalation for the service delivery; Lead the Delivery team from Basis point of view
Participate in customer calls identify focus area and consult client in critical areas
Drives RCA Based approach as an integral part of the delivery
Review Service Performance Reports (Monthly) Issue Tracker & Open Items (Weekly) and Continuous Improvement Reports (Monthly) for the customer
Versatile in handing complex and difficult customer discussions and interactions; aware of the escalation process in service execution
Sound understanding of SAP Cloud ALM Focused Run (FRUN) and ITSM ticketing tools to manage incidents and service delivery
Drive continuous improvement in process or service delivery and driving adoption of AI based automation
Provide Customer pulse publish SLA & KPI reports and provide performance insights to leadership and stakeholders
What you bring
Education:
Bachelors degree in computer science Engineering Information Systems or related field
Work Experience and Mandatory Skills:
Excellent communication skills verbal and written for effective interaction with global stakeholders
Minimum 10 years of SAP Basis experience in large-scale environments
In-depth knowledge of SAP Basis Administration including HANA DB ABAP/Java stacks and SAP landscape management
Expertise in handling teams of 10 consultants catering to multiple customers
Knowledge about systems including ECC S/4HANA BW/4HANA CRM applications
SAP Basis certification is mandatory
ITIL Certification shall be mandatory
service model
Proactive mindset with a focus on continuous improvement and innovation
Meet your team
SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic data layers application security software releases performance integrations and adoption accelerator through a subscription. Our application experts are engaged across the customer lifecycle to understand customers needs helping to define and scoping elements and outcomes aiming a delivery of service excellence.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 436281 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid
Required Experience:
Senior IC
Employment Type
Full-Time
