Let's begin! Assistant Director Customer Success Management (CAT Modeling Insurance)

At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity helping our clients navigate uncertainty with clarity speed and confidence.

If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.

Skills and Competencies

• Minimum 5 years of experience in insurance software services analytics or related fields
• Excellent client-facing skills required must be able to relay complex and often technical concepts to broad audiences
• Ability to coordinate across different teams working effectively in a team and as an individual
• Knowledge of catastrophe modeling is a plus
• Fluency in Chinese is an added advantage for working with regions where coordination may be needed in the local language
• Basic understanding of artificial intelligence concepts with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices including risk management and ethical use

Education

• Bachelors degree in any discipline with a strong academic track record
• Degrees in actuarial science natural sciences or engineering are preferred

Responsibilities

Our high-performing Client Development team is looking for an Assistant Director Client Success Management to work closely within the Asia Pacific Market Segment to support clients and expand strategic client relationships. The ideal candidate will be a self-motivated proactive and results-oriented professional with the ability to work with minimal direction. The main functions of this role are to execute the strategic account plan work closely with our client base retain and increase revenue by helping pursue expansion opportunities and ensure a high quality of service and effective communication between the client and internal business units. Success will be determined by client retention and satisfaction as well as performance on individual project-based initiatives.

Essential Job Functions:

• Act as a strong client advocate while maintaining business priorities
• Actively participate in regularly scheduled account team meetings designed to review the state of the client and align strategic plans
• Support the sales team in executing account strategies
• Support account renewal and cancellation mitigation activities
• Proactively identify and improve areas of client dissatisfaction
• Monitor the progress of client inquiries up to confirmation of final resolution; ensure the final resolution fully meets Moodys standards
• Support event response outreach and ongoing support
• Support change management activities for updated product and model releases
• Lead client onboarding and training for new products and services
• Provide ongoing technical expertise and assistance
• Work both independently and collaboratively with a team

About the Team
Moodys Insurance Solutions is the worlds leading provider of analytics and decision science solutions for the quantification and management of catastrophic risks throughout the world. Moodys catastrophe models and services are used by hundreds of insurance and reinsurance companies hedge funds corporations and governments to assess a wide range of natural and man-made perils from earthquakes and hurricanes to terrorism and disease pandemics.

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation gender expression gender identity or any other characteristic protected by law.

Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.