ICT Officer – ATSILS Brisbane

About Us:

ATSILS QLD LTD is a leading not-for-profit organisation dedicated to delivering comprehensive legal services to Aboriginal and Torres Strait Islander communities across Queensland. Since our inception in 1972 we have grown to operate 24 offices strategically positioned throughout the state supporting our mission to uphold justice and human rights. Ideally you would be based in our Brisbane Office providing a statewide service.

Benefits of working for ATSILS: (but not limited to)

• Generous and competitive salaries
• Opportunity to salary sacrifice
• Career growth and supported learning and development opportunities
• Supportive and collaborative work environment

Role Purpose:

ATSILS is seeking an ICT Officer to play a vital role in delivering expert technical support and assistance across end user accounts desktop and laptop hardware and software systems. Working closely with the ICT Manager and external service providers this position ensures the consistent delivery of high-quality ICT solutions to ATSILS management and staff. As one of Queenslands largest legal practices we offer a unique opportunity to make a meaningful impact while working in a supportive and collaborative environment.

About You:

• Holder of Microsoft Certifications AZ-900.
• At least 2 years experience in supporting accounts sites and users within Microsoft 365 environment.
• Minimum 2 years of experience as Level 1/2 ICT Systems Officer or Administrator or 2 years in call centre environment supporting Microsoft tenancies.
• Open Driver Licence.
• Proficient communication and interpersonal skills with demonstrated patience and problem-solving skills when handling user requests.
• Highly developed written and verbal communication with the ability to build rapport and explain technical concepts to both technical and non-technical users.
• Be aligned to ATSILS Values and Our Purpose ideally have experience in an Aboriginal and Torres Strait Islander service community legal service and/or not-for-profit organisation.

Key Responsibilities:

• Provide consistent and high-quality information and communication technology (ICT) technical support and assistance to management and staff of the organisation in conjunction with external service providers.
• Deliver high-quality support in Microsoft 365 environment.
• Offer high-quality support with user devices from end to end.
• Provide (or co-ordinate as requested) training and guidance on new ICT products and systems to staff.
• Liaise with suppliers and internal stakeholders in relation to sourcing of quotes for the supply of all ICT hardware software equipment and services.
• Provide remote hands-on support to our regional and remote offices across the state this could include extensive travel to any of our ATSILS sites as required.

If you are interested in joining a great organisation and making a difference we welcome your application. Part of the recruitment process will require a set of selection criteria to be responded for your application to progress.

For a copy of the Position Description please email