Onsite Service Representative
Onsite Service Representative
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Job Description
When it comes to performance skills and experience dont tell the whole story. They only tell uswhat to doinknown predictable and contextual situations.
We look for attributes as they tell us how youbehave in all situations particularly unknown challenging or stressful ones when you cant apply your learnt skills.
We have big ambitions and we needpeople who work here to have big ambitions too.
To achieve ourgrowth plans weneed talented and driven people who are curious andcomfortable with uncertainty and step outside their comfort zone to learn and try new things.
Ifyoure the kind of person who rolls up your sleeves and gets stuck in we want to hear from you!
WatchHEREto find out what it takes to be successful andbuild a better career at MSC.
Requisition ID :18958
Employment Type :Full Time
Job Category :Customer Service/Support
Work Location :Wednesbury UK
Potential WorkLocation :United Kingdom : England : Hampshire
United Kingdom : England : Bournemouth
United Kingdom : England : Oxfordshire
United Kingdom : England : Southampton
As anOnsite Service Representative you will form part of our Customer Solutions team and will play a crucial part in our Large Customer operation. By understanding our customers current vending implementation experience and you will make recommendations to improve their offering. You will also replenish vending solutions onsite for our customers whilst developing great relationships to become a trusted partner.
Are you looking to take your career to the next level When you join MSC we offer you more than just a job we provide the opportunity to grow and develop helping you build your career. Great businesses need great people - thats where you come in!
Whats in it for me
- With MSC youll have the autonomy to shape your role and develop your career with us. We believe in continuous growth which is why you will have constant access to coaching mentoring and an environment where personal and professional development and success are celebrated.
- Love discounts Youll love it even more with our discounts and rewards site which covers all the most popular brands. Whether its a breakaway cashback on essentials or shopping for a special occasion weve got you covered.
- On top of this we give you 25 days of holiday entitlement Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance which is 6x annual salary plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you.
What will I be doing
As aVending Replenishment Specialistyou will truly value our customers and put them at the heart of everything you do. We are committed to going above and beyond for our customers and strive to always exceed their expectations. You will contribute towards exceeding our customers expectations daily whilst ensuring that theyre always satisfied and happy with MSC.
By proactively replenishing the vending solution on-site for our customers you will be positioning MSC as a vehicle that can enable their business growth. Our customers will be able to run their operations seamlessly through your effective vending management and you will see how your efforts are impacting their productivity.
You will have an insight into our customers operations and by adopting a proactive mindset you will be able to identify opportunities where MSC can provide solutions. By sharing your insight with our key stakeholders we will be able to further contribute towards encouraging growth in our customers.
You will also be a great support contact for our customers. By collaborating with our implementation team you will feel confident to support our customers in the event of any vending machine faults. Faults are typically resolved by using the onboard computer so youll need to ensure you have a good understanding of IT to truly add value to our customers. An understanding of electrics will also be helpful. Your can-do attitude and willingness to help our customers will ensure the maintenance of their equipment and that their operation will continue to run smoothly or with as little delay as possible.
Join the team with a fresh perspective and you can make a real impact by asking questions about the way we do things. You will help us to continuously improve our business and we will value and consider everything you say.
What do I need
We trust that our people will be able to teach you role-specific skills but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.
Connections:Your interpersonal skills; how well you manage relationships and how rewarding you are to deal with
Thinking:The abilities you draw upon to solve problems learn and be agile
Creativity:How adept you are at creating solutions and working with change.
Drive:Your level of ambition. The pace energy and enthusiasm applied to activities
Ultimately we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So if you can operate effectively in a team demonstrate customer-centricity and are eager to make a difference then we would love to hear from you - apply today!
Why MSC
The journey to the best version of yourself starts with us. If youre searching for an employerthat will enable you to learn grow and make a difference youve found it.
You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to makea genuine impact.
We have created a psychologically safe and inclusive environment wherewe treat our associates as adults and give them autonomyto make decisions takerisks and learn from mistakes.
You will be encouraged to challenge the normmakedecisions and take ownership to make changes enabling you to significantly contribute towards our business success.
Our people-centric culture will encourage you to continuously develop both professionally and personally.
From ourculture to our forward-thinking leadership youll soon realise that you have an incredible opportunity here to be your best self.
Whether your career path is vertical or squiggly wed love to watch you grow and reach your full potential with us.
We wont just give you a job well enable you to be yourself discover opportunityunlock your potential and design yourcareer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
