Service Advisor
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Job Summary
Job Title: Service Advisor (Car Dealership)
Location: Wimbledon SW17
Salary: Basic Salary Between 29000 - 33000 bonus OTE Between 36k-40k
Hours: Full time 42.5hrs Per Week and 1 in 4 Saturday Morning.
Department: Aftersales
Our client is an industry leading and award-winning employer who are actively looking to recruit a Service Advisor for their dealership in Wimbledon.
Job Purpose:
To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service Process Development Plan and support continuous process improvement. Youll demonstrate our clients Purpose Principles and Ambition (PPA) in all dealings with colleagues customer and prospects.
Our client is looking for an experienced Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. Youll have excellent communication skills and experience in a selling/customer service addition to a strong people background they are looking for applicants who can demonstrate drive commitment and enthusiasm along with willingness to contribute to the team and more importantly their customers.
Key Responsibilities:
Drive the standard in customer care with the diverse customer base
Manage the relationship between customer and dealership.
Manage the service process effectively.
Go beyond process in delivering exceptional customer service.
Deliver effective value-added sales solutions to customers to ethically promote the wide range of our clients products and services.
Essential Skills & Experience:
Administrative experience.
Able to handle sensitive and confidential information.
Excellent communication and customer service skills with experience handling complaints.
Evidence of customer facing administrative experience.
Experience in a selling/customer service environment.
Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
Evidence of Right to work in the UK
In addition to receiving a competitive salary for the right candidate this position will offer:
Industry leading package
33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
Bonus payments based upon your performance
Pension Scheme & Life Assurance
Ford Privilege vehicle purchase scheme
Discount on Service Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Cycle to work purchase scheme
Access to Perks at Work discount website
AN AMAZING OPPORTUNITY WITH ONE OF THE TOP 25 SUNDAY TIMES BEST BIG COMPANIES TO WORK FOR
To apply for this exciting role please submit your full CV in the strictest of confident to Grant at Pybus Recruitment
Requirements
Drive the standard in customer care with the diverse customer base
Manage the relationship between customer and dealership.
Manage the service process effectively.
Go beyond process in delivering exceptional customer service.
Deliver effective value-added sales solutions to customers to ethically promote the wide range of our clients products and services.
Benefits
Industry leading package
33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
Bonus payments based upon your performance
Pension Scheme & Life Assurance
Ford Privilege vehicle purchase scheme
Discount on Service Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Cycle to work purchase scheme
Access to Perks at Work discount website
Required Skills:
Service advisor Driving Licence
Required Education:
Service Advisor ExperienceDriving Licence
Company Industry
Airlines and Aviation / Aviation and Aerospace Component Manufacturing
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
