Customer Service Leader
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Were recruiting for a Customer Service Leader to join our Retail Annuities team. This is an exciting opportunity for someone with proven management and leadership experience who can lead a team effectively while ensuring service level agreements are consistently achieved. If youre passionate about driving performance developing people and delivering exceptional customer outcomes wed love to hear from you.
What youll be doing:
- Managing and developing a team to deliver excellent customer service across claims policy changes and complaints
- Contributing to business planning and succession planning to align team efforts with departmental goals
- Collaborating with other leaders and managers to prioritise work and identify process improvements
- Acting as a point of escalation for complex queries and complaints investigating and resolving issues
- Coaching training and motivating individuals to achieve objectives and maintain high standards
- Ensuring compliance with financial regulatory and legislative controls to minimise risk
- Participating in recruitment disciplinary processes and remuneration decisions in line with HR practices
- Deputising for the Customer Service Manager and representing the department at senior meetings
Qualifications :
Who were looking for:
- Strong experience in managing and developing teams within a customer service environment
- Proven ability to ensure service level agreements are met and maintained
- Excellent communication skills both written and verbal
- Ability to prioritise and manage multiple queries while maintaining team performance
- Good commercial awareness and evidence of continuous professional development
- Experience in coaching and motivating individuals to achieve business objectives
- Strong interpersonal skills with the ability to influence and build relationships
- Commitment to acting with integrity and delivering good outcomes for customers
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Legal & General (L&G) is a leading UK financial services group and major global investor.We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.We are one of th ... View more
