Help Desk and Systems Administrator
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Job Description
About Hello Heart:
Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart users take steps to control their risk of heart attacks and stroke the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure cholesterol and even weight. Recognized as the digital leader in preventive heart health Hello Heart is trusted by more than 130 leading Fortune 500 and government employers national health plans and labor organizations. Founded in 2013 Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Associations Innovators Network and CVS Health Point Solutions Management platform. Visit for more information.
About the Role:
We have an exciting new opportunity for a Help Desk and Systems Administrator to join our team in Tel Aviv.
This is an individual contributor role professionally reporting to a manager based in the U.S. As such youll often be the primary Help Desk decision-maker on the ground in Israel - requiring you to move quickly think independently and take proactive ownership of challenges as they arise.
As an ideal candidate you bring strong experience in highly visible Help Desk roles including direct work with executives and delivering white glove service. You are comfortable supporting both in-office and remote teams with expertise across Help Desk and SaaS management processes and tools (G Suite Atlassian and Slack administrations) remote communication tools (Zoom Google Meet A/V conference rooms virtual events) and day-to-day IT Support including troubleshooting these systems Mac/PC support..
You are someone who can quickly assess situations make sound decisions and execute effectively. You excel at teaching problem-solving and continuously improving processes based on feedback. Beyond Help Desk support youll play a key role in maintaining and scaling Hello Hearts IT and help desk infrastructure leveraging your knowledge to recommend new tools products and operational improvements that drive efficiency and scalability working closely with our Security and Finance teams.
This position will be based in the Tel Aviv office with a minimum of 4 days in the office per week.
Responsibilities:
- Provide comprehensive support to employees hardware and software needs by assessing monitoring and handling our employee requests.
- Working closely with Hello Hearts executive team - Both in Tel-Aviv offices and remote (US)
- MDM & SSO integrations and management (macOS iOS & Android)
- Work with IT/Helpdesk vendors efficiently including contract negotiations
- Cooperate with security legal finance and other departments to approve new tools and software.
- Process documentation & technical documentation are crucial for this role.
- Assist with A/V needs for conference rooms company webinars interviews company events etc
- Ability to effectively troubleshoot solve issues and automate IT/Helpdesk needs
- Update & maintain inventory of all equipment software and licensed users.
Qualifications:
- 3 years of Helpdesk & IT support experience with multiple platforms
- Experience with administration of macOS Google Workspace Slack and Atlassian - Must
- Hands-on experience with MDM (mostly Apple Android devices) & SSO system implementation and management - Must
- Proven ability to partner with executives providing clear business-focused communication while providing white glove support
- Excellent problem-solving skills with a track record of taking ownership and driving solutions to completion
- Strong planning project management and cross-functional collaboration skills
- Willingness to come into the office min 4 days per week
- Fluent in English
Hello Heart has a positive diverse and supportive culture - we look for people who are collaborative creative and courageous. Oh and if you want to see some recent evidence of the fun things we do at Hello Heart check out our Instagram page.
Required Experience:
Unclear Seniority
Employment Type
Full Time
