Training Manager

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Training Manager - Voice & Soft skill Coach!
Responsibilities
Possess detailed knowledge of the Domain (V & A and Customer Service Skills)
Technical knowledge of English communication - intonation syllable punctuation etc
Robust understanding of Customer Experience & Communications Audit & Coaching process.
Analyze the mentoring / training needs of the agents and support them in delivery.
Curate content to the needs of the account/team/audience
Develop Action plans and report out the improvement process in business reviews
Bilingual Efficient in speaking reading & writing English and Hindi
Presentation Feedback & Coaching skills.
MS Office working knowledge
Flexibility to work in shifts as per process requirement and Analytical bend of mind.

Qualifications we seek in you!
Minimum Qualifications
Graduate non-technical
Candidate with four years of experience working on US financial services
Minimum of 4 years of experience as a voice coach
Preferred Qualifications/ Skills
Experience in working in a call center environment and training teams
Experience as a trainer in soft skill / telephone/ chat and email etiquette
Monitor calls on communication soft skills and process and compliance parameters
Excellent written and verbal skills
Experience of Knowledge Management in collaboration with operations reporting to relevant stakeholders will be an added advantage

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.