Support Technician II
Support Technician II
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Salary Not Disclosed
1 Vacancy
Job Description
Hello There
My name is Amit Kumar and I serve as the Sr. Technical Recruiter at Kanak-IT INC. I am reaching out to share an excellent career opportunity for the role of Support Technician II with our esteemed client. If you are interested then please share your updated resume at .
Title: Support Technician II
Location: Onsite Austin TX
Job Type: 10 Months duration with possibility of renewal
Job Description:
Performs security access management for network database applications and mainframe.
Provides direct support for access administration (provisioning de-provisioning access control and reviews etc.). Define Role
Based Access Controls (RBAC) and assist with the implementation and ongoing maintenance to support role-based access.
Document troubleshooting steps and resolutions in a manner that can be used as a guide to other members of IT and end users.
Work as a team player to help accomplish goals and complete projects. Provide access support to end users on a variety of IT systems.
Identify research and resolve IT technical problems related to access or roles. Respond to Business Users telephone calls and email
request/tickets for service.
Document track and monitor provisioning tickets to ensure a timely resolution.
Provide follow up and ensure that business users are satisfied with provisioning ticket resolutions.
Perform and responds to security audits as required and requested.
Maintains confidentiality regarding investigations requests or findings.
Run daily/weekly/monthly compliance and audit reports and act on appropriately.
Conduct annual review & audit of all access criteria and work with area of responsibility to update or create new access criteria.
Availability for on-call or response to Priority 1 or Priority 2 incidents related to access management. Monitor mainframe violations for potential
abuses and investigate.
Minimum Yrs of Experience Skills and Qualifications
At least 4-7 years for each:
Meeting metrics KPIs and accountable for self and team performance ability to work on a team orindependently but managing towards meeting
team goals
- Workflow management and performing tasks in a predefined set of time
- Operational Experience in a customer facing role
- Excellent written and verbal communication skills
Preferred Skills and Qualifications
2 years at least of each:
Performing audit processes when requested
Demonstrated ability to perform in and defuse stressful situations that require time bound performance
Amit Kumar
Sr. Technical Recruiter
LinkedIn :
Kanak IT is an equal opportunity employer. We consider all applicants for employment without regard to citizenship immigration status race gender disability or any other protected category.
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Employment Type
Full-time
