GMNA Order Fulfillment Operations & Business Planning Analyst

Job Description

Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to Global Technical Center Cadillac Tower in Warren MI three times per week at minimum or other frequency dictated by the business.

Relocation:

This role is not eligible for relocation. Any relocation costs would be the responsibility of the selected candidate.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g. H-1B OPT STEM OPT CPT TN J-1 etc.)

The Role:
The Operations and Business Planning Analyst plays a vital role in driving process efficiency and operational effectiveness across GM North America (GMNA) Order Fulfillment (OF). This position serves as a strategic liaison between OF leadership and global business stakeholders helping to align cross-functional efforts with overarching business goals.

By translating strategy into actionable initiatives the Analyst delivers measurable value through enhanced planning streamlined processes and informed decision-making. The role requires a high degree of independence working under the direction of the Director of Order Fulfillment and in close coordination with other OF leaders.

What Youll Do (Responsibilities):

Business Operations & Leadership Support

• Assist Order Fulfillment (OF) leadership in coordinating business operations including staff meetings process oversight executive communications and special initiatives.
• Collect analyze and synthesize operational data to support effective decision-making.
• Develop and distribute key reports dashboards and leadership presentations.

Process Ownership & Coordination

• Serve as the GlobalConnect Author managing all messaging and communication through the platform.
• Own and execute the Month-End Inventory Purification Reporting process.
• Oversee Supplier Onboarding Offboarding and Sponsorship activities.
• Manage critical Business Control Processes including:
  • Information Lifecycle Management (ILM): Lead the annual ILM review maintain the Record Identification Matrix and ensure organizational compliance.
  • Business Continuity Planning (BCP): Lead annual BCP activities to ensure operational readiness.

Operational Issue Resolution

• Manage the Damaged-in-Transit Replacement Allocation Eligibility process.
• Act as the primary liaison for In-Plant Damaged Vehicle resolution working cross-functionally with internal and external stakeholders.

Financial and Administrative Support including Special Projects

• Assist with the OF budgeting process including tracking forecasting and reporting of departmental expenses.
• Lead or contribute to a variety of strategic initiatives and special projects as assigned by OF leadership.
• Create and process Purchase Orders (POs) in accordance with GM procurement guidelines.

Project and Process Improvement

• Support the development and execution of the OF project roadmap.
• Help prioritize initiatives define stakeholder requirements and monitor progress toward project completion.
• Identify and implement continuous improvement opportunities to enhance operational efficiency.

Systems and Compliance Management

• Administer and maintain the teams SharePoint Online site structure and content.
• Monitor and ensure compliance with corporate training requirements across all OF personnel.

Your Skills & Abilities (Required Qualifications):

• Bachelors degree in business Management or a related field required.
• 24 years of experience in business operations planning or a related areapreferably within a large matrixed and/or global organization.
• Strong interpersonal and communication skills with demonstrated proficiency and confidence presenting to a variety of audiences including senior leadership.
• Skilled in creating preparing and distributing reports with the ability to tailor both verbal and written communication to diverse stakeholder groups.
• Proven ability to work independently while also building and maintaining strong relationships across all organizational levels.
• Track record of ownership in process management coordination and operational issue resolution.
• Experienced in planning and coordination capable of managing multiple complex initiatives under tight timelines.
• Strong attention to detail with advanced analytical and critical thinking skills to interpret data uncover trends and develop actionable recommendations.
• Comfortable navigating ambiguity and solving complex or non-standard challenges.
• Adaptable and effective in fast-paced dynamic environments with the flexibility to shift priorities as business needs evolve.
• Technical Proficiency
  • Data analysis pivot tables charts and reporting
  • Development of executive-level presentations
  • General productivity tools (Outlook Word etc.)
  • SharePoint Online Content management and team collaboration

What Will Give You a Competitive Edge (Preferred Qualifications):

• Familiarity with data visualization reporting and process management tools is a plus.
• Knowledge of Order Fulfillment operations and systems

#LI-ST1

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.