Ancillary Front Office Representative

Ancillary Front Office Representative âï

ð Full-Time Jacksonville FL HerschelLocation

Join the #1 Orthopedic Team in Northeast Florida!
Since 2001Southeast Orthopedic Specialistshas been the regions trusted leader in orthopedic medicinedelivering five-star care those changes lives every day. As the largest private orthopedic practice in Northeast Florida we proudly set the standard for excellence trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow.

As Southeast Orthopedic Specialists continues to grow were excited to add a Full-Time Ancillary Front Office Representative to our Location

ð What We Offer

Heres a sneak peek of the awesome perks our Full-Time Team Members enjoy:
â Competitive health & welfare benefits HSA
â Monthly stipend for extra coverage
â 401(k) with company match ð
â 24/7 Employee Assistance Program
â PTO paid holidays AND appreciation events ð
plus so much more!

GENERAL SUMMARY

ðº What Youll Do

Be the first friendly face patients see and the key to a seamless visit. As a Front Office Representative youll maintain a professional efficient and welcoming environment while managing reception scheduling insurance and payments. Your role ensures patients feel cared for from check-in to check-out while keeping operations running smoothly behind the scenes.

ð Essential Functions

• Greet patients promptly check them in through the scheduling system and notify providers of arrivals.
• Collect and verify patient demographics insurance details authorizations and required paperwork.
• Process co-pays co-insurance past-due balances and establish payment plans as needed.
• Accurately complete insurance verifications explain billing/coverage to patients and escalate complex cases.
• Schedule follow-ups and confirm referral/authorization requirements.
• Scan and maintain updated patient documentation in the EMR system.
• Balance and close cash drawer daily while maintaining financial accuracy.
• Communicate wait times or delays to patients in a professional empathetic manner.
• Maintain confidentiality professionalism and adherence to HIPAA always.
• Keep the front office organized clean and compliant with standard operating procedures.

ð What Were Looking For

• High school diploma/GED required advanced education a plus.
• Minimum 1 year of patient registration or medical office experience.
• Knowledge of insurance rules/regulations medical terminology and HIPAA guidelines.
• Strong customer service skills with the ability to de-escalate frustrated patients.
• Effective communicator with physicians staff patients and families.
• Proficient with Windows-based computer systems and scheduling software.
• Bilingual (English/Spanish) preferred; prior cash-handling experience strongly desired.

ð Ready to join us
Submit you application today!

Be part of a team that values excellence teamwork and your career growth. Lets make a differencetogether!

** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skillsabilities and working conditions may change as needs evolve. **

Required Experience:

Unclear Seniority