ITSM Operations Lead

Company :

At Hastings Deering (part of Sime) were searching for an ITSM Operations Lead to join our high-performing IT team.

In this role youll be the critical link between technology and the businessensuring customers employees and stakeholders are kept informed during both planned and unplanned incidents. By engaging directly with business and technology teams youll help reduce outage impacts keep communication clear and ensure everyone is aligned on IT goals initiatives and activities.

What Youll Do

• Develop and implement communication strategies that clarify ITSM processes policies and procedures.
• Maintain and lead crisis communication plans delivering timely updates during disruptions.
• Partner with stakeholders to understand business processes and their link to ITSM.
• Ensure consistent messaging across departments and provide advice on communication best practice.
• Manage and update IT communication channels (intranet newsletters incident alerts digital platforms).
• Lead change management processesminimising risk and ensuring approvals are in place.
• Communicate changes effectively and on time to stakeholders.
• Develop track and report on KPIs for communication and change management.
• Drive continual improvement in communication and change strategies.
• Collaborate with IT teams to ensure ITSM processes are correctly followed.
• Conduct audits analyse data and identify trends for process improvements.
• Support the development and maintenance of ITSM policies standards and procedures.
• Align ITSM processes with ITIL frameworks.

Why Join Hastings Deering

At Hastings Deering people are at the heart of everything we do. As one of the worlds top Caterpillar dealers and part of the Sime Darby network we offer the best of both worlds: global opportunities backed by a local supportive culture.

Heres what you can expect:

• Career growth training mentorship and international pathways through Sime Darby.
• Work-life balance flexible working arrangements to suit your lifestyle.
• Competitive pay plus annual reviews and performance incentives.
• Health & wellbeing support including EAP free health checks and discounted private health cover.
• Exclusive benefits employee discounts paid parental leave salary continuance insurance and free on-site parking.
• Inclusive culture a supportive team where your voice matters and your impact is recognised.

About You

Were looking for someone who is both technically strong and people-focused. Youll bring:

• Proven experience as a Change Lead (or similar) within an IT Service team.
• Strong knowledge of MS Windows (11) MS Office (2013/2016) SharePoint and ITSM tools.
• Advanced expertise in incident and problem management.
• Confidence dealing with senior management and handling difficult stakeholders.
• Strong organisational skills attention to detail and a sense of urgency.
• Excellent verbal and written communication skills.
• Effective negotiation and problem-solving abilities.

How to Apply

If this sounds like your next career step click Apply Now.

Enquiries:
Contact: Brianna Smith

About Us

Hastings Deering is one of the top five Caterpillar dealers globally proudly operating across Queensland Northern Territory Papua New Guinea Solomon Islands and New Caledonia. With over 3500 employees and 23 business service centres we support industries including mining construction transport government power systems and marine.

Headquartered in Brisbane were also part of the Sime Darby global networkgiving our people limitless opportunities to learn grow and thrive.