Manager, Owner & Partner Relations EMEA
Manager, Owner & Partner Relations EMEA
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Job Description
The Manager Owner & Partner Relations is a key member of the EMEA Owner & Partner Relations team responsible for supporting the operational and commercial excellence of Marriotts portfolio across the region. The role works in close collaboration with the broader organization and cross-functional teams to ensure owners & Partners operate in alignment with Marriotts brand standards and strategic objectives.
Scope
- Location requirements: Fetter Lane London
- Language Requirements:High proficiency (speaking reading and writing) in English is required.
- Secondary Language: A minimum of one additional language required
- Travel Requirements: There is a 10%-25% business travel required
- Background: Experience from hospitality chain environment preferred
Key Responsibilities
Owner & Partner Engagement
- Serve as a liaison between Marriott and Owners & Partners fostering strong relationships and ensuring alignment on business goals.
- Support the onboarding and integration of new franchise properties.
- Assist in resolving operational challenges and escalating issues as needed.
Operational & Commercial Support
- Collaborate with internal stakeholders to ensure brand compliance and service delivery across all operational areas.
- Provide support across commercial functions including digital marketing public relations sales revenue management and finance.
Business Support
- Coordinate owner-facing workshops and maintain shared resources such as calendars inboxes and contact databases.
- Support administrative tasks including development meeting preparation inventory adjustments and operational approvals.
- Assist with onboarding new team members and contribute to owner event planning and logistics.
Business Analysis
- Prepare monthly performance decks and dashboards for EMEA and regional reviews.
- Track franchise agreement expiries performance tests and compliance initiatives.
- Train team members on accessing and interpreting relevant data.
- Monitor accountability metrics and proactively flag performance risks.
Candidate Profile
Successful candidates should possess knowledge and experience as follows:
- Bachelors degree in hospitality Business Administration or a related field; advanced degree preferred.
- Experience in hotel operations franchise management or owner relations within the hospitality industry.
- Strong understanding of commercial functions and their impact on hotel performance.
- Excellent interpersonal and communication skills with the ability to build trust and influence stakeholders.
- Strong analytical skills and attention to detail.
- Ability to work effectively in a matrixed multicultural environment across multiple markets.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
