Business Support Consultant
Business Support Consultant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Business Support Consultant
Leeds or Glasgow Hybrid (2 days a week in the office)
Lets be brilliant for our customers
Join us as a Business Support Consultant where youll drive impactful change streamline processes and shape the future of our customer and network and patrol services.
It always feels good helping people when they need it most. Taking calls helping customers with queries finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy but the culture training and friendly teams are great here.
What youll be doing
Reporting directly the Business Support Team Leader youll provide essential administrative support to our Customer Roadside Network and Patrol Services.
Key Accountabilities include:
- Deliver expert administrative support across Customer Operations Network and Patrol teams.
- Manage core processes including onboarding overtime permits fines uniforms and fleet maintenance.
- Handle multi-channel customer contact including payments and arrears management.
- Collate analyse and report MI to support decision-making and operational performance.
- Coordinate with outsourced partners and external teams to ensure smooth service delivery.
- Provide administration for meetings site visits recruitment and onboarding activities.
- Support the rollout of new initiatives projects and process improvements across services.
- Share knowledge and subject matter expertise to drive continuous improvement.
- Maintain compliance with standards HR processes and governance requirements.
- Take ownership of personal development keeping skills and product knowledge up to date.
What were looking for
Were looking for a detail-oriented proactive individual with strong communication and problem-solving skills.
You should be confident working with data managing priorities in a fast-paced environment and engaging effectively with stakeholders.
A collaborative mindset risk awareness and flexibility to support operational needs are essential.
Benefits
We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
50% off home motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.
We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you
Required Experience:
Contract
Employment Type
Full-Time
