U.S. Health and Insurance Benefits Delivery, Vice President
U.S. Health and Insurance Benefits Delivery, Vice President
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Job Description
Join our growing Benefits team as a U.S. Health and Insurance Delivery Vice President!
As the U.S. Health and Insurance Benefits Delivery Vice President within our growing Benefits team you will oversee the end-to-end delivery of our health and insurance eligibility and enrollment processes acting as the primary liaison with vendors system owners and cross-functional partners. You will promote continuous improvements in quality controls employee communications and reporting while executing system enhancements for both ongoing and annual enrollment this hands-on role youll supervise a small high-performing team and elevate complex issues to the Executive Director as needed.
Job Responsibilities:
Manage daily vendor relationships SLA tracking and issue resolution.
Configure and test system changes for open and annual enrollment lead User Acceptance Testing.
Coordinate cross-functional tasks with U.S. Benefits Technology Employee Experience and HR teams to
maintain a seamless enrollment journey.
Maintain and strengthen the controls framework own procedure documentation and remediation.
Review and approve participant-facing communications for clarity and compliance.
Develop and run ad hoc queries and standard reports to inform decision-making and support strategic initiatives.
Monitor federal state and local regulatory updates; ensure timely policy and process adjustments.
Lead special projects and process-improvement initiatives under the guidance of the Executive Director.
Coach and develop a team of 3 analysts foster collaboration and operational excellence.
Required Qualifications capabilities and Skills:
Bachelors degree
7 years of hands-on experience in corporate benefits delivery or consulting with a focus on health and
insurance enrollment.
Demonstrated ability to manage projects multi-task and meet tight deadlines in a fast-paced environment.
Strong analytical mindset quality-assurance orientation and problem-solving skills.
Proficient in MS Office suite (Excel PowerPoint Project) and benefits-related technology platforms.
Excellent verbal and written communication with a customer-centric approach.
Deep understanding of benefit plan rules eligibility workflows and vendor management best practices.
Preferred Qualifications capabilities and skills:
Experience in a large enterprise (25000 employees).
Prior experience managing benefits delivery through third-party administrators or vendors.
Familiarity with healthcare regulations (COBRA ACA ERISA) and enrollment systems.
Required Experience:
Exec
Employment Type
Full-Time
