Applications Support Analyst
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Job Location:
Any - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Applications Support Analyst
Duration: 6 months or longer
REMOTE
Overview
We are seeking an experienced Applications Support Analyst to provide technical and functional support for a suite of mission-critical and SaaS applications used across our financial services operations. The role requires strong analytical skills hands-on troubleshooting expertise and experience supporting portfolio accounting trade execution analytics CRM compliance and financial reporting systems.
This individual will act as a key liaison between business users IT and vendors ensuring the stability availability and optimization of Tier 1 and Tier 2 applications that are essential to firmwide operations. The role will also play a key part in the firms O365 migration and cloud adoption initiatives ensuring smooth transitions for users and secure integration with other business applications.
Key Responsibilities
- Provide day-to-day production support for Tier 1 applications (APX CRD IHS Markit BondEdge Assette Bloomberg) and Tier 2 applications (FactSet Salesforce Oracle G/L Bloomberg Vault StarCompliance).
- Support the firms O365 migration project including Exchange Online Outlook Teams OneDrive and Azure AD integration.
- Assist with user onboarding data migration mailbox moves and permissions management during the O365 transition.
- Monitor system health scheduled jobs and automated reporting tools (e.g. JAMS Scheduler).
- Troubleshoot resolve and escalate application and integration issues across portfolio accounting trade execution analytics compliance and CRM platforms.
- Partner with business teams (portfolio management trading compliance accounting client service) to understand requirements and deliver timely support.
- Coordinate with vendors (SS&C/Advent Charles River FactSet Bloomberg Salesforce etc.) for issue resolution and system enhancements.
- Maintain user accounts roles entitlements and ensure compliance with security and governance standards.
- Document processes support playbooks configurations and user training guides.
- Participate in application upgrades patches migrations and disaster recovery testing.
- Identify opportunities to improve processes automation and monitoring to enhance reliability and reduce manual effort.
Qualifications
- Bachelors degree in Computer Science Information Systems Finance or related field.
- 37 years of experience in application support or business systems analysis preferably in asset management or financial services.
- Hands-on experience with O365 migrations including Exchange Online Teams SharePoint and Azure AD integration.
- Strong familiarity with Tier 1 systems (APX CRD IHS MarkIt BondEdge Assette Bloomberg).
- Working knowledge of Tier 2 systems (FactSet Salesforce Oracle G/L Bloomberg Vault StarCompliance).
- Experience with SQL queries reporting and job schedulers (e.g. JAMS).
- Strong troubleshooting incident management and vendor coordination skills.
- Excellent communication skills with the ability to interact effectively with both technical teams and non-technical business users.
Regards
Manoj
Derex Technologies INC
Contact : Ext 206
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996 Derex delivers the highest quality technology professionals and an array of customized IT talent solutions designed to impr ... View more
