Service Writer

Harvey - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us:

At Gooseneck Implement our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude we operate with integrity accountability and resolve. As a trusted partner in the Ag equipment industry we create an optimal business environment ensuring success for our employees and customers.

About the Position:
Department: Service
Reports to: Service Manager
Supervises: None

Purpose:
Assist the service manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership.

Responsibilities:

Fields internal and external customer inquiries to the Service Department.
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
Maintains the service library with current information (for example files bulletins manuals multi-media etc.) under the direct supervision of the Service Manager.
Maintains Service Department filing and records.
Updates customer profiles using equipment hours or other information from the customer work orders.
Maintains accessories and supplies and prepares replacement orders.
May prepare Service Technician efficiency reports.
May process warranty and/or product improvement claims including the computation of charges submission and follow-up.

Knowledge Skills and Abilities:

Basic knowledge of accounting practices.
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Knowledge of office procedures.
General understanding of mechanical/technical terms is preferred.
High School Diploma or equivalent experience.

About Us:At Gooseneck Implement our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude we operate with integrity accountability and resolve. As a trusted partner in the Ag equipment industry we create an opti...