Senior Technical Account Engineer

Senior Technical Account Engineer (Japan)

About the job

Sumo Logic Inc. empowers the people who power modern digital business. Through its SaaS analytics platform Sumo Logic enables customers to deliver reliable and secure cloud-native applications. Our platform observes monitors and secures modern digital business solutions. As a true cloud-native SaaS solution you will be working on the cutting edge of cloud technology to deliver a world-class technical experience to our customers thus enabling them to meet their business outcomes.

What You Will Do

This is a technical role. As a trusted customer advisor the Sr. Technical Account Engineers (TAE) not only help our customers understand best practices to maximize Sumo Logics value drive customer ROI and also delve deep into the technical nuances of our platform. Youll be hands-on assisting customers in navigating the potential of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. Your expertise in advanced training complex problem-solving and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security DevSecOps and observability and monitoring.

This role offers the excitement of joining Sumos team which is renowned for tackling our customers most intricate security and operational challenges. As a Sr. TAE youll have visibility up to the CEO level and engage with our executive team on strategic initiatives.

Travel Requirements

Flexible but generally once or twice a quarter (10-25%)

Customer Visits Corporate Visits for Training mandatory meetings etc.

What You Will Bring With You

• Advanced Technical Expertise: Hands-on keyboard experience and consultative skills.
• Strategic Adoption Drive: Facilitate training on advanced features and practices aligning with the customers specific usage of Sumo Logic.
• Customized Success Planning: Work closely with customers to understand their unique requirements and challenges ensuring alignment with their expected business outcomes through a hands-on consultative approach to build their adoption plan then help them to achieve it and track progress. Youll keep an eye out for additional opportunities and work to expand the plan as they progress to maximize the value they get from SUMO Logic.
• Risk Mitigation and Planning: Ability to identify financial and adoption risks within an account and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario
• Growth Strategy Development: Collaborate with the account team to formulate and implement strategies that balance customer needs with Sumo Logics business growth.
• Proactive Monitoring and Support: Vigilantly monitor customer KPIs proactively address deployment issues and drive product roadmap suggestions from customer feedback.
• Executive Engagement: Conduct Quarterly Business Reviews and monthly health check calls maintaining a proactive strategic presence in the account team.
• Monitor and report on the overall well-being of customers tracking essential health and usage indicators to reduce or eliminate churn risk
• Data Analysis: Ability to look at data and infer usage patterns
• Must be a Japanese & English speaker.

What We Look For

• 10 Years of Technical Experience
• Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts preferably with a background in DevOps Engineering SOC analysis or similar technical positions.
• Customer-Centric Approach: Passionate about customer satisfaction and problem-solving.
• Relationship Management: Demonstrated ability in managing relationships across various levels from technical practitioners to executives.
• Communication Excellence: Professional and clear communication skills adept in both executive meetings and technical workshops.
• Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support.
• Account Management Prowess: Demonstrable skills in managing multiple Accounts with a keen eye for detail.
• Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle
• Curiosity to learn about the customer base and curiosity to continue learning

Desired Technical Qualifications

• Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g. Splunk Data Dog Elastic New Relic Appdynamics VMWare Tanzu).
• Cloud Services Knowledge: Hands-on experience with AWS GCP Azure or other cloud services SecDevops experience.
• Query Language Proficiency: SQL or similar query language skills.
• Security and Operations Background: Experience in monitoring and alerting in security operations or SecDevOps settings.
• Advanced Technologies: Kubernetes expertise (including HELM) and data analytics knowledge are highly advantageous.
• OSS skills in Otel Prometheus and Falco are a plus
• Experience writing REST API scripts
• Sumo Logic experience is a big plus but not required

About Us

Sumo Logic Inc. helps make the digital world secure fast and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges we empower digital teams to move from reaction to readinesscombining agentic AI-powered SIEM and log analytics into a single platform to detect investigate and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats ensure reliability and gain powerful insights into their digital environments. For more information visit.

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