Customer Support Engineer (FaSTRapid products))
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
Group/Division
Job Description/Preferred Qualifications
- Responsible for Field service activities associated with repair preventive maintenance installation and relocation start-up service of complex equipment at customer wafer fab facility
- Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.
- Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
- Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both KLA and customers.
- Interface directly with customer at a management and engineer level.
- Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems
- Remain up to date on equipment/tools through appropriate training manuals factory periodicals and other relevant materials.
Minimum Qualifications
- Bachelors Degree in Mechanical/Mechatronics/Electrical/Electronics Engineering
- Good interpersonal/communication skills in understanding customer needs.
- Shows initiative and can work independently.
- Ability to work overtime and travel at short notice (transport allowance benefit overtime work is compensated)
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Required Experience:
IC
Key Skills
- Abinitio
- Google Analytics
- Corporate Communications
- Infection Control
- Lab Technology
- Condition Monitoring
About Company
Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen. Who are we? We research, develop, and manufacture t ... View more
