Senior Associate Engineer (System Support)
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Singtel Networks the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G Cloud Analytics Digital Commerce Software Engineering Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all join us today as we build Singtels Networks of tomorrow and Empower Every Generation to live work and play in new ways!
Singtel Networks the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G Cloud Analytics Digital Commerce Software Engineering Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all join us today as we build Singtels Networks of tomorrow and Empower Every Generation to live work and play in new ways!
Make an Impact by:
- Act as the business point-of-contact for GIS (Geographic Information System) users ensuring smooth day-to-day operations and timely issue resolution.
- Log track and follow up on incidents or service requests through the internal ticketing system ensuring timely closure and SLA compliance.
- Coordinate and liaise with IT teams vendors and internal stakeholders for issue escalation change requests patch deployments and system enhancements.
- Perform testing and validation (SIT/UAT) during system updates deployments or configuration changes to ensure functional accuracy and system stability.
- Provide UAT and cut-over support including night-time standby when required
- Support requirement gathering and design workshops for system enhancements technology refresh initiatives and new feature rollout
- Maintain and improve data integrity SOP adherence and compliance within the GIS platform and its integration with other systems.
- Serve as a Subject Matter Expert (SME) for designated GIS modules or workflows guiding junior team members and ensuring knowledge continuity.
- Review and assess change requests (CRs) for technical and business impacts coordinating with IT and vendors for implementation and verification
- Provide continuity of support for the ongoing GIS Technology Refresh including requirement gathering design workshops and SIT with IT vendor and line-user teams
Skills for Success:
- Diploma in Engineering Information Technology Telecommunications or a related field.
- Minimum 5 years of relevant experience in system support data management or coordination roles within enterprise or GIS environments.
- Hands-on experience in GIS platforms (e.g. ArcGIS) including data validation reconciliation and map-based workflows.
- Strong coordination skills to liaise with multiple stakeholders for compliance integration and project delivery.
- Knowledge of system change management and experience in UAT/SIT incident management and service management tools such as ServiceNow or JIRA.
- Analytical and detail-oriented capable of preparing reports dashboards and performing quality checks across large datasets.
- Excellent written and verbal communication skills with the ability to bridge business and IT discussions.
- Able to work flexible or night shifts when required during UAT or system cut-over windows
Are you ready to say hello to BIG Possibilities
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!
Required Experience:
Senior IC
Key Skills
- Computer Science
- SQL
- Active Directory
- VMware
- PowerShell
- OS
- System Support
- Windows
- Database
- Linux
- Troubleshoot
- System Administration
- hardware
- Technical Support
- UNIX
About Company
The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.
