Reservations Agent
Reservations Agent
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Job Description
About Us:
Perfectly located on the banks of the river and a stones throw to the Botanic Gardens the Stamford Plaza is Brisbanes finest 5-star luxury Hotel. Our unique location is second to none in the Brisbane market with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: the Role:
We are currently seeking an enthusiastic and customer-oriented entry level Reservations Agent to join our Reservations team on a Full-time basis. Reporting directly to the Reservations Manager this position sees you promoting and selling the Stamford Plaza Brisbane Hotel accommodation services and facilities. You will develop a good working relationship with corporate accounts travel agents and tour operators ensuring 5-star customer service is provided to all our guests.
As we are a prestigious property and we attract many high-profile guests from politicians through to musicians and bands. Your ability to be able to deal with various types of guests in a confidential manner and being able to recognise their differing needs will stand you in good position for this role.
Duties and Responsibilities:
- Ensure all reservations are entered correctly into Opera PMS.
- Up sell hotel Accommodation to increase average room rate whilst maintaining hotel occupancy levels.
- Liaise closely with the Revenue Manager regarding rates packages and overbooking situations.
- Keep update and co-ordinate special requests for in-coming guests with the relevant departments prior to their arrival.
- Maintain punctuality efficiency and courteousness at all times.
- Extend a personal service to guest requirements and following through to completion.
- Be aware of VIP guest movements hotel events local attractions and activities.
- Assist and liaise with Front Office when required.
- Must be able to work various shifts including mornings evenings weekends and public holiday.
Skills and Experience:
- Experience using Opera property management system is an advantage
- A passion for delivering exceptional guests experiences
- Excellent communication skills with guests management and team members
- Have an eye for detail
- Be extremely team orientated
Culture and Benefits:
Our Knights Head Logo is conceived from our founder Sir Stamfords family crest and symbolises the strength and unity of our members within the company. We believe our people are our greatest asset and we therefore strive to reward retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive.
- Be dedicated to providing 5-star customer service with flair & showmanship
- Opportunity to progress within the organisation
- Food & Beverage discounts in all F&B outlets within the Hotel
- Complimentary shift meals
- Laundered uniforms fresh each shift
How to Apply:
If you believe you have the drive skills and experience to succeed in this role please click the Apply Now button to be re-directed to our website where you can complete our application.
You must be an Australian Resident to apply or have Visa Rights to work in Australia.
We thank you in advance for your interest in this position however only shortlisted candidates will be contacted for an interview. If you do not hear from us please assume that you have been unsuccessful at this stage.
#SPB
Required Experience:
Unclear Seniority
Employment Type
Full-Time
