Senior Night Guest Service Agent
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dedicated and experienced Senior Night Guest Service Agent to join our team at Oaks R Suites Geelong. This is a full-time night shift position working Sunday to Thursday from 11:00 PM to 7:00 AM.
As the Senior Night Guest Service Agent you will be the primary point of contact for guests during overnight hours ensuring smooth operations and delivering exceptional service throughout the night.
Key Responsibilities
- Oversee front desk operations during night shifts including check-ins and check-outs.
- Respond promptly to guest inquiries and resolve issues with professionalism.
- Monitor property security and ensure guest safety during overnight hours.
- Handle reservations payments and administrative tasks accurately.
- Provide guidance and support to junior team members when required.
Qualifications :
- Previous experience in a guest service or front office role preferably in hospitality.
- Strong communication and problem-solving skills.
- Ability to work independently and maintain a calm professional demeanor under pressure.
- Flexibility to work overnight shifts consistently.
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
