SOT Infra Desktop Support

Omaha, NE - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Role: SOT Infra - Desktop Support

Location: Omaha NE

JD:

As an End User Support Technician with technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

Provide customer facing end-user support that includes

Break-fix support for Laptop desktop tablets and associated hardware peripherals

IMAC support including large scale/bulk office moves/re-stack activities (all moves)

Support for Operating System Windows and MAC MS Office suite and other business application

Proficient imaging devices using SCCM or Intune

Access related issues with smart card password and security application configuration and troubleshooting and general inquiries

Support for the Mobility devices (IOS/iPhone/IPads)

VIP and home-based office (HBO) user support

Manage the ticket queue in ServiceNow system and ensure they are resolved and closed within the defined service level maintenance

Respond to end-user requests for updates on ticket status and promptly follow up as needed.

Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

Coordinate with Level 3 support groups and project teams for service delivery enhancements maintenance and upgrades.

Provide IT support for on-site or off-site events and meetings including site setup coordination with venue IT/AV contacts and stand-by support

Job Role: SOT Infra - Desktop Support Location: Omaha NE JD: As an End User Support Technician with technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes ...