SOT Infra Desktop Support
SOT Infra Desktop Support
Posted on :
26-09-2025
Employer Active
1 Vacancy
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Job Description
Job Role: SOT Infra - Desktop Support
Location: Omaha NE
JD:
As an End User Support Technician with technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Provide customer facing end-user support that includes
- Break-fix support for Laptop desktop tablets and associated hardware peripherals
- IMAC support including large scale/bulk office moves/re-stack activities (all moves)
- Support for Operating System Windows and MAC MS Office suite and other business application
- Proficient imaging devices using SCCM or Intune
- Access related issues with smart card password and security application configuration and troubleshooting and general inquiries
- Support for the Mobility devices (IOS/iPhone/IPads)
- VIP and home-based office (HBO) user support
- Manage the ticket queue in ServiceNow system and ensure they are resolved and closed within the defined service level maintenance
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Coordinate with Level 3 support groups and project teams for service delivery enhancements maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup coordination with venue IT/AV contacts and stand-by support
Employment Type
Full-time
Key Skills
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