Residential Property Support Specialist
Residential Property Support Specialist
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PHP 463 - 463
1 Vacancy
Job Description
This is a remote position.
- Mondays to Fridays 7:00 am to 11:00 am London UK
- 20 hours per week
We are a growing property management business overseeing 150 units across six landlords focused on single-let properties. Our mission is to provide exceptional service to both landlords and tenants while maintaining compliance organisation and efficiency in all aspects of property management.
- Repairs & Maintenance
- Monitor and update the repairs report daily.
- Notify tenants via Arthuronline when repairs are logged and update status once complete.
- Rent & Arrears Management
- Run and review 7-day arrears reports twice weekly and full arrears reports weekly. Analyse data to identify issues.
- Decide on which approach to take with regards to each Tenant in arrears and send messages via Arthur or letters via when required.
- Support in preparing UC47s and possession paperwork as needed.
- Safety & Compliance
- Manage and update compliance trackers (Electrical Safety EPCs etc.).
- Validate certificates update trackers/Google Drive and ensure records in Arthur are current.
- Lettings & Tenancy Administration
- Advertise properties on OpenRent and manage viewing requests.
- Review applicant documentation and maintain eligibility tracker.
- Manage tenancy agreements documentation and update trackers.
- Process rent increase notices and Right to Rent checks.
- Administrative & Analytical Support
- Draft proofread and send professional emails and letters on behalf of management.
- Download file and organise invoices rent schedules and property documentation.
- Collate bi-monthly rent schedules and provide analytical overviews of rent positions for the Landlord
- Maintain trackers for fire alarm checks landlord licences and other compliance.
- Prepare and update spreadsheets and reports for management.
- General Support
- Anticipate needs prioritise tasks and ensure urgent matters are handled promptly.
- Respond to tenant and Directors queries with professionalism and clarity.
- Provide ad hoc administrative support as directed.
Requirements
- 5 years of experience in administrative property management or executive assistant roles.
- Strong organisational and analytical skills with excellent attention to detail.
- Exceptional written and verbal communication skills; confident drafting emails/letters.
- Ability to work independently prioritise tasks and take initiative.
- Proficiency with Google Drive Excel/Google Sheets and general office software.
- Familiarity with property management software (Arthuronline) is a plus.
- Quick learner with the ability to pick up tone style and processes within the first few months.
Benefits
- Permanent Work from Home
- Immediate Hiring
- Steady Freelance Job
Required Skills:
5 years of experience in administrative property management or executive assistant roles. Strong organisational and analytical skills with excellent attention to detail. Exceptional written and verbal communication skills; confident drafting emails/letters. Ability to work independently prioritise tasks and take initiative. Proficiency with Google Drive Excel/Google Sheets and general office software. Familiarity with property management software (Arthuronline) is a plus. Quick learner with the ability to pick up tone style and processes within the first few months.
Employment Type
Full Time
