Network Support Specialist
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Network Support Specialist
Role Overview
The Network Support Specialist will be responsible for maintaining troubleshooting and optimizing the organizations network infrastructure. The role demands strong problem-solving skills the ability to respond quickly to technical issues and ensuring minimal downtime for business operations. The specialist will work closely with IT teams vendors and end-users to deliver secure and reliable network performance in line with organizational requirements.
Key Responsibilities
Monitor support and maintain local and wide area networks (LAN/WAN) firewalls routers switches and wireless infrastructure.
Diagnose troubleshoot and resolve network-related hardware software and connectivity issues.
Provide Level 1 and Level 2 technical support to end-users and escalate complex issues when required.
Configure and optimize network devices for performance security and reliability.
Ensure network security through implementation of firewalls VPNs and access controls.
Maintain and update network documentation diagrams and inventory records.
Collaborate with system administrators application teams and third-party vendors for issue resolution.
Implement network monitoring tools to proactively identify and mitigate potential issues.
Support periodic upgrades migrations and disaster recovery initiatives.
Stay updated with emerging network technologies and recommend improvements to existing infrastructure.
Essential Qualifications
Bachelors degree in Computer Science Information Technology or related field.
Minimum of 3 years of hands-on experience in network support or administration.
Relevant certifications such as CCNA CCNP CompTIA Network or equivalent are highly preferred.
Skills Required
Strong knowledge of TCP/IP DNS DHCP routing switching and VLAN configuration.
Experience with firewalls VPNs IDS/IPS and other network security technologies.
Familiarity with network monitoring tools (e.g. SolarWinds Nagios PRTG).
Proficiency in troubleshooting tools such as Wireshark or similar.
Good understanding of cloud networking concepts (AWS/Azure) is an advantage.
Strong communication analytical and problem-solving skills.
Ability to work independently as well as in a team-oriented environment.
Strong documentation and reporting skills.
Employment Type
Full Time
