Furnace Account Manager

Position: Furnace Key Account Manager
Location: Colton CA
Type: Full-time On-site

About the Role

Were looking for a dynamic Furnace Key Account Manager to build manage and expand strategic relationships with our most valued HVAC this role youll act as a trusted advisor-delivering tailored solutions driving long-term value and helping our clients succeed while fueling the growth of our HVAC business. If youre passionate about industrial HVAC systems thrive on building partnerships and excel at creating win-win solutions this is your chance to make a significant impact.

What Youll Do

• Lead with a Safety-First mindset across every task.
• Manage and grow long-term partnerships with key HVAC clients (focus on large retail accounts).
• Act as the primary point of contact for strategic accounts ensuring solutions are delivered seamlessly.
• Understand client technical needs for industrial HVAC and deliver customized solutions.
• Partner with engineering service finance and product teams to drive customer success.
• Prepare and present proposals negotiate contracts and close agreements to maximize revenue.
• Track KPIs monitor account performance and report updates to internal stakeholders.
• Spot opportunities for upselling cross-selling and service expansion.
• Resolve client issues quickly and professionally escalating when needed.
• Stay ahead of industry trends competitor activity and HVAC innovations.
• Collaborate with other Riverbend Industries HVAC teams to cross-sell products and support shared customers.

What You Bring

• Bachelors degree in Mechanical Engineering Industrial Technology Business or related field.
• 5 years in key account management preferably in the industrial furnace or thermal processing space.
• Strong understanding of HVAC systems and applications.
• Communication negotiation and presentation expertise; CRM and MS Office proficiency.
• Willingness to travel up to 50% for client meetings and site visits.

Skills & Characteristics

• Excellent communication & interpersonal skills
• Strong organizational skills and attention to detail
• Analytical thinker with problem-solving mindset
• Proactive customer-first and solution-driven
• Highly skilled in sales strategy training and presentations

Preferred Attributes

• Experience working with OEMs large retailers and aftermarket HVAC providers
• Knowledge of ISO OSHA and compliance standards
• Proven ability to manage complex projects & multi-stakeholder relationships
• Strategic mindset with a focus on long-term client success