Service Support Specialist
Service Support Specialist
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Job Description
Service Support Specialist at OMNIC Self-Service Solutions
Join OMNIC Self-Service Solutions as a Service Support Specialist where you will play a vital role in ensuring the efficiency and reliability of our innovative parcel locker networks. This is an exciting opportunity to contribute to a company recognized for its groundbreaking achievements including the Guinness World Record for the largest fully automated parcel locker. With us you will help shape a sustainable future and enhance consumer experiences in logistics and retail.
Mission
Provide reliable and efficient support to ensure smooth installation and maintenance of parcel locker networks.
Deliver high-quality service by coordinating engineers resolving issues quickly and maintaining accurate records in all systems.
Requirements
1-3 years of experience in a service support role.
Confident PC and Internet user with the ability to learn new software quickly.
Strong organizational skills and the ability to multitask in a fast-paced environment.
High level of attentiveness efficiency and focus on providing excellent service.
Results-driven mindset and proactive problem-solving skills.
English language skills at B1 level are a plus.
Key Responsibilities
Service Coordination: Plan and assign tasks for field engineers monitor progress and ensure timely completion of installation and service requests.
Issue Management: Respond promptly to engineer inquiries escalate technical issues when necessary and track resolutions.
System Maintenance: Keep all activities updates and reports accurately recorded in internal systems and tools.
Communication: Maintain clear professional communication with engineers partners and internal teams to ensure seamless operations.
Quality Focus: Ensure every customer and project receives exceptional service and support.
Key Goals
- Align departmental objectives with overall business strategy to drive sustainable growth.
- Enhance operational efficiency through data-driven decision-making and continuous improvement.
- Foster a culture of innovation adaptability and strategic problem-solving.
- Ensure measurable impact on key performance indicators and long-term success.
- Develop and implement forward-thinking strategies to maintain competitive advantage.
Opportunities and Benefits
Engage in meaningful projects that drive innovation and promote sustainable business transformation.
Be part of a team that values creativity and ownership of projects.
Competitive compensation package and part-time work flexibility.
Contribute to groundbreaking solutions that will leave a lasting legacy for future generations.
Work in a collaborative and supportive environment that encourages professional growth.
If you are a motivated professional looking to make a tangible impact and excel in your career we invite you to apply and join us at OMNIC. Together we can create a better future for our planet and redefine the logistics industry.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
