Executive â Network Operation Centre (Terengganu)
Executive â Network Operation Centre (Terengganu)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
KeyResponsibilities:
- Provide day-to-day delivery and technical support for end-users of desktop applications telephones handheld email devices printers computer hardware mobile device AV system and familiar with retail store support via Ticketing and Phone support and onsite support as required.
- Support Microsoft Windows (MacOS knowledge an added advantage).
- Diagnosing and troubleshooting computer and general network issues.
- Provide timely resolution of end user problems as per SLA.
- Provide support for field personnel remote communications and connectivity.
- Basic administration of phone systems.
- Perform other duties as required by company management and outside business associates.
- Exercise independent judgment consistent with department guidelines / standards.
- Organize and prioritize workflow and to meet established timeframes.
- Maintain updated knowledge of policies procedures products and activities of assigned area.
- Participate in on-call activities and follow the escalation process to provide 24/7 support on weekdays and weekend.
Skills Required:
- Possesses minimum a Diploma/Degree holder in IT related disciplines.
- Excellent oral and written communication skills and able to communicate read and write effectively in English.
- Excellent customer service skills strong attention to details with excellent follow up.
- Dynamic highly motivated and result oriented as a team player.
- Ability to troubleshoot and resolve issues with PCs Powerful Workstations Laptop hardware and software onsite and remote.
- Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
- Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
- Must have experience working with ticket-based systems for registering incidents and requests.
- Knowledge of IP networks DNS DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
- Experienced in remote customer support including wireless LAN access VPN DSL and Cable services.
- Experience in Backups Active Directory O365 and Windows server environment.
- Configure & troubleshoot endpoint devices operating system desktop / kiosk applications telephony and all IT hardware located at site.
Attractive Packages:
Attractive Salary (RM3000).
Performance related bonus for confirmed staff.
Medical and hospitalization coverage.
Working Location: Terengganu.
Employment Type
Full Time
