Pre-Sales Engineer-1

At JetCool a Flex company were at the forefront of liquid cooling innovation delivering advanced solutions that empower our partners in AI and high-performance computing. United by a shared purpose our teams are pushing the limits of whats possible and tackling complex challenges.

A career at JetCool offers the opportunity to make a real impact by helping build smarter more sustainable data were not just advancing technology were redefining cooling standards to create a more sustainable tomorrow.

Job Summary

We are seeking a Pre-Sales Engineer to join our team onsite in Littleton MA. The Pre-Sales Engineer will be accountable for providing technical guidance and information to customers on a pre-sales and post-sales basis to enable delivery of design fabrication and assembly goals per customers expectations.

What a typical day looks like:

• Understand customer needs and translate them into technical solutions

• Design and present solutions that align with business goals
• Support sales teams during product demos RFPs/RFIs and technical evaluations
• Conduct proof-of-concept (PoC) deployments and workshops
• Provide post-sales technical guidance and feedback to product teams
• Collaborate with facilities and engineering teams to ensure solution feasibility
• Uses technical knowledge of products and associated development tools to assist customers on complex issues.
• Assists with the development of complex product roadmaps.
• Develops and maintains ongoing relationships with product and business development teams.
• Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications.
• Reviews customer requirements identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer.
• Identifies and communicates existing and potential design issues both internally and externally.
• Coordinates product integration efforts between component suppliers Flex and the customer.
• Develops and presents technical seminars for customers and sales personnel to promote employers manufacturing capabilities services available technologies manufacturing process and quality.
• Works with customer representatives to coordinate vendor qualification surveys.
• Provides best in class complex technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design fabrication and assembly abilities.
• Defines initial project/product scope and prepares project plans to meet customers expectations.
• Prepares detailed project plans by documenting customers requirements and incorporating design and manufacturing capabilities to meet customers expectations.
• Prepares and maintains required documentation.
• May be required to sit at customer site.

The experience were looking to add to our team

• Bachelors degree in Engineering
• Solid collaborating problem solving skills required.
• Independent self-starter
• Ability to read the room and respond appropriately.
• 5 years of industry experience with at least 2 years in sales engineering consulting or technical pre-sales roles
• Experience with solution architecture integration projects and customer-facing engagements
• Strong understanding of IT infrastructure networking cloud platforms or specialized technologies relevant to the product
• Ability to architect solutions and assess technical feasibility
• Familiarity with security scalability and performance considerations
• Proficiency in responding to technical aspects of RFPs/RFIs and building solution documentation
• Experience with liquid cooling systems data center design or specialized hardware integration (especially relevant in your context)
• Ability to train sales teams on technical products and solutions
  - Familiarity with commissioning and maintenance workflow

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What youll receive for the great work you provide:

• Full range of medical dental and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Job Category

Is Sponsorship Available

JetCool is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at JetCool you must complete the application process first).