Senior Service Design
Senior Service Design
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1 Vacancy
Job Description
We are looking for aSenior Service Designerto be part of our current project on Digital Experience. As a Senior Service Designer at SQLI Group you will be responsible for shaping and optimizing complex end-to-end service experiences that align user needs with business objectives both B2C & B2B spectrums. This role plays a key part in ensuring that products and services deliver seamless meaningful and human-centered experiences across digital and physical touchpoints.
By leveraging research design thinking and strategic insights the Senior Service Designer collaborates with cross-functional teams to refine customer journeys develop service blueprints and improve operational efficiencies.
The role requires strong problem-solving skills as well as leadership and mentoring of other service designers and researchers stakeholder engagement and management and a user-centered approach to drive service innovation within the organization.
Ultimately the goal is to create impactful service experiences that enhance customer satisfaction and engagement operational efficiency and business success.
What is this all about
Service & Experience Design Execution
> Develop customer journey maps service & process blueprints and experience frameworks to enhance user engagement and satisfaction.
> Design and refine seamless end-to-end service experiences across digital and physical touchpoints.
> Collaborate with cross-functional teams to implement human-centered service improvements that drive business impact.
> Lead and mentor small teams while on program or during any design challenge.
User Research & Insights
> Conduct qualitative and quantitative research to uncover user needs pain points and opportunities for service enhancements.
> Analyze user feedback and behavioral data to inform service improvements and strategic decisions.
> Identify clear strategic and business opportunities from research insights.
Stakeholder Collaboration & Influence
> Partner with product technology marketing and business teams to align service design with business goals.
> Advocate for human-centered design principles and ensure service design is integrated into product and business strategies.
Measurement & Continuous Improvement
> Define and track key service experience metrics (e.g. NPS CSAT usability scores) to assess the effectiveness of service initiatives.
> Continuously iterate and optimize experiences based on user insights and performance data.
> Ensure design thinking progress and critical thinking growth within your team members.
Innovation & Continuous Learning
> Stay informed on industry trends emerging technologies and best practices in service design.
> Promote design thinking accessibility and inclusive design to enhance service experiences and business outcomes.
> Mentorand provide guidance to junior and mid-level service designers fostering a culture of continuous learning and improvement in areas such as persona development targeting strategies and advanced data analysis.
Qualifications :
Who are you
- Minimum of 8 years of experience in service design UX design experience strategy or related fields.
- Expertise in service blueprinting journey mapping and design thinking methodologies.
- Strong experience in user research prototyping and usability testing.
- Ability to collaborate effectively in cross-functional teams and influence stakeholders.
- Ability to lead complex programs projects and teams while keeping a positive environment and way of working.
- Proficiency in tools such as Miro Figma Figjam and other service design software.
- Proficiency in facilitating research ideation synthesis and conclusions during the design process. Proficiency in a variety range of tools to prompt critical / lateral thinking and co-creation.
- Familiarity with project management and collaboration software platforms like Jira and Confluence.
- Experience in Agile environments and collaborating with diverse teams.
- Skill in collecting and interpreting feedback.
- Experience in UX Research best practices and testing methodologies.
Extra Skills That Set You Apart:
- Previous experience in Food & Beverage and Luxury Brand sectors.
- Experience designing for B2B B2C or omnichannel service environments.
- Excellent communication and presentation skills with the ability to convey research findings to diverse stakeholders.
Additional Information :
What do we offer
- B2B Contract for 6 to 9 months (subject to extension)
- Remote work policy.
- Work for one of the top 3 food and beverages in the world.
- Work with one of the largest eCommerce platforms in the world committed to delivering seamless meaningful and human-centered experiences across both digital and physical touchpoints.
Data protection notice
SQLI Group ensures that applicants personal data is processed as required by the EU General Data Protection Regulation (GDPR) and the Ley de Protección de Datos 3/2018 of the Spanish Kingdom . Personal data is processed for the purpose of carrying out the hiring process and joining to our talent community. You can exercise your rights in terms of General Data Protection and digital guarantees through
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Electrical Engineering
- SOC
- PCB
- Warehouse Management
- Warehouse Experience
- CAD
- Creo
- SolidWorks
- Data Mining
- Digital design
- Mechanical Engineering
- Autocad
