Customer Service Specialist
Customer Service Specialist
Posted on :
04-10-2025
Employer Active
1 Vacancy
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Job Description
Position: Customer Service Specialist
Location: Valencia Spain
Employment type: Full-time
Remuneration: Base salary.
Note: Candidates outside of Spain will not be entertained!!!
DUTIES AND RESPONSIBILITIES:
- Map and document workflows to support operational and compliance processes.
- Develop and maintain knowledge base content for both internal teams and external stakeholders.
- Create standardized templates and automated responses to enhance efficiency.
- Define performance metrics and establish regular reporting structures.
- Prepare concise presentations informational materials and communication content for various audiences.
- Manage organize and structure data to support customer and compliance-related initiatives.
- Facilitate onboarding activities and knowledge transfer for new team members.
REQUIREMENTS:
- Native/fluent in English (C1) both verbally and written.
- Background in customer experience and compliance ideally with knowledge of KYC/AML practices.
- Demonstrated ability to optimize processes by mapping workflows identifying gaps and producing clear documentation.
- Proficiency with technology tools including automation templates macros and cloud-based systems.
- Strong analytical skills with experience defining performance metrics interpreting data and presenting insights.
- Excellent communication and content development abilities with experience creating FAQs sales materials and customer-facing resources.
- Proven project management and onboarding experience including the ability to coordinate multiple initiatives support new hires and ensure effective knowledge transfer.
BENEFITS:
- Be part of a dynamic and creative team with positive and friendly atmosphere.
- Guidance and tools to reach career potential.
- Excellent remuneration package based on experience skills and performance.
- Private Spanish health insurance.
- Free daily breakfast and lunch at the office.
- Free Spanish classes to help you integrate and grow.
- Vibrant startup culture with the chance to work with exciting European brands.
- Career development opportunities with clear growth paths.
- Monthly team events social activities and boot camps.
To apply for this position and to explore many other exciting opportunities visit and apply through our career page:
Employment Type
Full Time
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