Customer Service Specialist

Valencia - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Customer Service Specialist

Location: Valencia Spain

Employment type: Full-time

Remuneration: Base salary.

Note: Candidates outside of Spain will not be entertained!!!

DUTIES AND RESPONSIBILITIES:

Map and document workflows to support operational and compliance processes.
Develop and maintain knowledge base content for both internal teams and external stakeholders.
Create standardized templates and automated responses to enhance efficiency.
Define performance metrics and establish regular reporting structures.
Prepare concise presentations informational materials and communication content for various audiences.
Manage organize and structure data to support customer and compliance-related initiatives.
Facilitate onboarding activities and knowledge transfer for new team members.

REQUIREMENTS:

Native/fluent in English (C1) both verbally and written.
Background in customer experience and compliance ideally with knowledge of KYC/AML practices.
Demonstrated ability to optimize processes by mapping workflows identifying gaps and producing clear documentation.
Proficiency with technology tools including automation templates macros and cloud-based systems.
Strong analytical skills with experience defining performance metrics interpreting data and presenting insights.
Excellent communication and content development abilities with experience creating FAQs sales materials and customer-facing resources.
Proven project management and onboarding experience including the ability to coordinate multiple initiatives support new hires and ensure effective knowledge transfer.

BENEFITS:

Be part of a dynamic and creative team with positive and friendly atmosphere.
Guidance and tools to reach career potential.
Excellent remuneration package based on experience skills and performance.
Private Spanish health insurance.
Free daily breakfast and lunch at the office.
Free Spanish classes to help you integrate and grow.
Vibrant startup culture with the chance to work with exciting European brands.
Career development opportunities with clear growth paths.
Monthly team events social activities and boot camps.

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Position: Customer Service Specialist Location: Valencia Spain Employment type: Full-time Remuneration: Base salary. Note: Candidates outside of Spain will not be entertained!!! DUTIES AND RESPONSIBILITIES: Map and document workflows to support operational and compliance processes.Develop and maint...