Italian Customer Service
Italian Customer Service
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Job Description
Customer Service Representative Diabetes Medical Devices (Italian Market)
Porto Portugal Full-Time Start Date: 10/Nov/25
Are you passionate about healthcare innovation and eager to make a difference in patients lives Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices where your role goes beyond customer supportyoull be helping patients and healthcare professionals with life-changing solutions.
What Youll Do
As part of our dynamic customer support team you will:
- Provide outstanding customer service in Italian (C2) with support in English (C1) when required.
- Handle inquiries incidents and doubts regarding diabetes medical devices via phone email and chat.
- Assist patients caregivers and healthcare professionals with empathy and accuracy.
- Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.
- Work in close collaboration with your Team Leader to ensure operational excellence.
Work Schedule
Day Shift Team Monday to Sunday 07:00 to 22:00 (rotative shifts)
2 days off weekly (rotative provided 1 month in advance).
Compensation & Benefits
We value your commitment and reward it generously:
- Base Salary: 1000 gross/month (14 months).
- Performance Bonus: 300 gross/month (11 months).
- Meal Allowance: 7.63 net per working day.
- Relocation Package: Flight reimbursement up to 400 (after 6 months).
- Accommodation: Private room in a company-arranged apartment for only 280/month (for 12 months).
Who Were Looking For
- Fluency in Italian (C2) essential.
- Advanced English (C1) for internal communication and training.
- Excellent communication empathy and problem-solving skills.
- Ability to work in rotative shifts and thrive in a multicultural environment.
- Prior experience in customer service or healthcare is a plus (training provided).
Why Join Us
- Be part of a project that directly impacts patients health and well-being.
- Thrive in a supportive international work culture with career growth opportunities.
- Enjoy a smooth relocation to sunny Porto with our comprehensive package.
- Receive transparent and timely recognition for your performance.
Our Streamlined Recruitment Process
We value your timeour process is fast and candidate-focused:
Submit your application
Eligibility check
First interview call
Online assessment
Interview with Recruitment Team
Optional Client Interview
Job Offer
Welcome aboard!
Employment Type
Full Time
