Benefits Technology Specialist
Benefits Technology Specialist
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Job Description
Job Description
About Acrisure:
A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.
In the last twelve years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership accountability and collaboration we equip our teams to work at the highest levels possible.
Job Summary:
The Benefits Technology Specialist is a key member of the Technology and Client Service teams responsible for building and maintaining benefit platforms (primarily Employee Navigator) servicing client inquiries and ensuring a seamless technology and benefit experience for clients and their employees. This role supports system implementation updates troubleshooting and benefit-related servicing working closely with internal departments and external clients. The ideal candidate will have strong analytical skills problem-solving abilities benefit product knowledge and a passion for leveraging technology to enhance client outcomes.
Primary Responsibilities:
Employee Navigator Build Team
Build and maintain benefit platforms (Employee Navigator) including new system implementations and renewal updates.
Troubleshoot system-related issues and escalate as needed.
Support and audit carrier payroll and TPA data connections within platforms.
Perform reporting and analytical audits for ACA compliance and other business needs.
Participate in product demonstrations and direct client communication at the direction of the Technology Team or Account Management.
Ensure optimal performance of internal and external platforms and software tools.
Adhere to all pre-set processes procedures and quality assurance (QA) protocols.
Collaborate closely with the Account Management team to gather data requirements and assist with client communication.
Attend virtual or in-person training conferences or educational sessions as needed.
Client Servicing Responsibilities
Address and resolve customer service issues via phone email and system communication channels.
Support clients with inquiries such as:
Group billing questions
Employee claims issues
Benefits and network coverage questions
Enrollment/termination assistance
Waiting period and eligibility guidance
Maintain group changes and updates in EPIC to reflect accurate client records.
Adds / Terms / Changes Team
Complete daily processing of employee adds terminations and changes via Employee Navigator internal email or other platforms.
Ensure accuracy and completeness of data received through all channels.
Follow standard operating procedures for processing updates.
Document all servicing and communication in EPIC through activity tracking for visibility and compliance.
Technology & System Knowledge
Employee Navigator: Proficient in navigating the platform to support HR users and employees with questions or issues.
Carrier Portals: Familiarity with various insurance carrier portals to:
Resolve service inquiries
Execute renewals
Process member updates (adds/terms/changes)
EPIC System: Utilize EPIC daily for task management client servicing and checklist execution.
Other Systems: Ability and willingness to adapt to new technologies and platforms as they are introduced within Acrisures evolving technology environment.
Product Knowledge
Solid understanding of group benefit products including:
Medical
Dental
Vision
Other ancillary lines of coverage (e.g. life disability)
Technology-enabled value-added services
Requirements:
Strong problem-solving and analytical abilities.
Detail-oriented with strong organizational and documentation skills.
Ability to follow processes consistently while adapting to client-specific needs.
Excellent verbal and written communication skills.
Tech-savvy and eager to learn evolving benefit technologies.
Team player with a service-first mindset and a proactive approach.
Benefits and Perks:
Competitive compensation
Generous vacation policy paid holidays and paid sick time
Medical Insurance Dental Insurance and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA) Health Savings Account (HSA) and commuter benefits options
Paid maternity leave paid paternity leave and fertility benefits
Career growth and learning opportunities
and so much more!
Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.
Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.
At Acrisure we firmly believe that an inclusive workforce drives innovation creativity and ultimately our collective success.
We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.
Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email
California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at your new opportunity awaits you.
Pay Details:
The base compensation range for this position is $70000 - $90000. This range reflects Acrisures good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors including but not limited to skills experience qualifications location and internal equity.Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Required Experience:
IC
Employment Type
Full-Time
